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ZOJIRUSHI AMERICA CORPORATION ('ZOJIRUSHI') warrants
this product against defects in materials and workmanship for a
period of one year from the date of original retail purchase.
Commercial products have a six month warranty from the date of
purchase. In both cases, a copy of the purchase receipt is required.
If there is a manufacturing defect, ZOJIRUSHI will repair the product
with new or rebuilt parts at no charge to you in the U.S.A. and
Canada, provided you return the product during the warranty period
with transportation charges prepaid to one of the following: the
authorized ZOJIRUSHI dealer from whom this was purchased, a
ZOJIRUSHI authorized service center, or ZOJIRUSHI. Please call
toll free 1-800-733-6270 for assistance. This warranty does not
include packaging, postage, freight, transportation, insurance or
delivery fees.
When returning the product, include your name, address, daytime
telephone number, a description of the problem and a copy of the
dated sales slip or receipt of purchase. No warranty work can be
performed without all of this information.
Should ZOJIRUSHI determine that the product is not defective, is not
covered by warranty or is outside of the warranty term, ZOJIRUSHI
shall return the product to you at your expense without being repaired
or replaced.
ZOJIRUSHI specifically excludes from this warranty all non-
electric/mechanical attachments, accessories and disposable parts.
These items may include but is not exclusive to measuring cups,
measuring spoons, inner cooking pans, power cords and plugs.
Also this warranty does not apply if the product has been damaged by
accident, abuse, misuse, or misapplication; has been altered or
modified without the written permission from ZOJIRUSHI; has been
serviced by a non-authorized service center; has not been properly
maintained or operated according to the operation manual; has been
used for commercial, non-household purposes; was not imported by
ZOJIRUSHI; was not manufactured according to the specifications of
the United States or Canadian market; has been damaged by
accidental, improper installation or neglect; or if the lot number on
the product has been removed or defaced.