User's Manual
16-channel H.264 DVR User Manual
5. Why won’t my mouse or remote, or the buttons on the front of the DVR
control anything??
A: The DVR has 2 video outputs, but it can only output the menu system
and control functions to one at a time. If you press and hold the rewind
button on the front of the DVR it will alternate which output is actively
showing the menu and should allow you to regain control of the DVR.
6. Is playback available while recording? Is multi-channel playback available?
A: Yes, this system can support playback while recording. It can support 4
channel playback at any given moment while continuing to record.
7. Why are my E-mail alerts not working??
A: Double check the spelling of your e-mail address in the DVR as well as
deleting and re-entering the password. Any single error will cause the entire
service to not function. If this is not the issue, and you applied the
appropriate settings elsewhere in the DVR contact the e-mail provider to
ensure your server settings are correct or your internet service provider to
ensure that the required server ports are not being blocked.
8. It is recording but it says no files found when I try to play back video.
A: You are required to press the search button before being able to select a
video file under all circumstances, regardless of which method of playback
you are attempting to use.
9. DVR will not control the PTZ after I plugged it in.
A: Please check the following settings and
cables:
Ensure the RS485 cable is secured at both ends correctly.
Check to see that the PTZ address, baud rate, and protocol are
set.
Verify the settings in the PTZ menu match the settings in the
PTZ camera.
10. Why won’t my motion detection record??
A: Check the record schedule to ensure you are recording based on
alarm. Also check the motion detection area setup. If you can see the
entire camera image in the “Setup” screen you have applied the area
setup backwards. Please refer to the motion detection section of this
manual.
11. Why doesn’t my alarm work?
A: Ensure that the alarm settings in the DVR’s menu area correct. Refer
to the alarm’s user manual to retrieve the needed settings and ensure its
proper use.
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