Specifications

5.2
The NVR is detecting
offline IP cameras
1. Access the [Device Management] page and
unmark the "Search and Add All Devices
Automatically" option.
2. Under the "Channel" column, select the
channel of the camera that is not properly
connected, then press the "Delete Device"
button on the bottom right.
3. Select the "Auto Add" option and wait 3-5
minutes. If the proper cameras still aren't
setup, please repeat steps 1-2 and proceed to
step 4.
4. Press the "Search for Device" function and a
list will appear. Select the device with the
corresponding MAC address that is shown on
your IP camera. Alternatively, you can directly
add the camera by selecting "Add Device
Manually" and inputting the MAC address
manually.
There is a live feed
showing on my NVR,
but it isn't the same
as my camera
The NVR is adding
other IP cameras in
your network
1. Access the [Device Management] page and
unmark the "Search and Add All Devices
Automatically" option.
2. Under the "Channel" column, select the
channel of the undesired camera feed and
then press "Delete Device" to remove the
device from the system.
3. Press the "Search for Device" function and a
list will appear. You will have to select the
device with the corresponding MAC address
that is shown on your IP camera. Alternatively,
you can directly add the camera by selecting
"Add Device Manually" and inputting the MAC
address manually.
Hard drive is not
detected by the
system
Hard drive cables
may not be properly
connected
Remove the cover and check that the SATA
power and data cables are properly connected
to the logic board and the hard drive.
Your hard drive may
not be compatible
with the system
Check your HDD compatibility with the
recommendations under the HDD
Installation section of this user manual.
HDD is full and the
unit is not recording
The NVR is set to
stop recording when
the HDD is full
1. Access the [General Settings] menu and
open the [Disk Drive Info] page.
2. Open the drop-down menu at the top next
to the "Hard Disk Drive Full", select
"Overwrite" and press save.
The mouse is not
working
The mouse is not
properly connected
Check the back panel of your NVR to make
sure that the mouse is connected to the
corresponding USB port.
The mouse is
connected but it is
still not recognized
Please disconnect and reconnect the mouse
to the system and reboot the system using
the power switch on the back panel.