User's Manual

Zmodo IP Camera
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Technical Support
[e-mail]
1-217-903-5674
10 – APPENDICES
WARRANTY:
All products carry a 1-year warranty unless otherwise
indicated. 3 year warranty plan is also available for
purchase. Zmodo will, at its sole discretion, replace or
repair any products found to be defective during their
warranty period. Zmodo will not honor any other
warranty, implied or otherwise, including those of
merchantability and fitness for a particular purpose.
RETURN:
Merchandise may be returned for a refund or exchange
for 30 days from day of receipt as long as the equipment
is still in "as new" condition. "As New" means that all
items must be undamaged and in their original cartons
and packaging along with all accessories and
documentation. Product must NOT be installed,
mounted, or configured. The product exterior must be
intact and unmarked. The original carton must be
unmarked. No postmarks or labels shall be on the
original box. There is no return on Clearance items.
Shipping costs are not refundable. No refund will be
issued after the first 30 days. During the first year,
defective products may be returned for
repair/replacement only.
A Return Merchandise Authorization (RMA) number
must be obtained by visiting Zmodo.net prior to the
return of any merchandise. Any products returned to us
without an RMA will be rejected and/or sent back to
you at your cost and expense. An RMA number is only
valid for 14 days. We will replace the item and ship it to
you at no charge. Zmodo will employ every resource it
has to ensure that your item is replaced promptly and
without hassle. We do not provide advanced
replacements for any product.
In the event the original equipment is discontinued or
cannot be obtained in a timely manner for
repair/replacement.com reserves the right to substitute
the equipment with alternative equipment.
TECHNICAL SUPPORT:
We value your business and have compiled extensive
documentation on various CCTV related subjects to
ensure successful implementation of your project. You
may download guides and tutorials, including setup and
configuration for PC-Based DVRs, standalone DVRs
cameras, etc by clicking here. We provide FREE lifetime
phone support if you need technical help with any
products you have purchased from us. We do not
provide free phone support to configure your network,
router, DSL and / or Cable Modem as each network is
unique. However, we do provide paid network support
at the rate of $80 per hour with a 30 minute minimum.
LIMITATION OF LIABILITIES:
Zmodo does not represent that the products and services
it sells may not be compromised or circumvented; that
the product will prevent any personal injury or property
loss by burglary, robbery, fire or otherwise; or that the
products or services will in all cases provide adequate
warning or protection. Customer understands that a
properly installed and maintained video monitoring
system may only reduce the risk of burglary or robbery,
but it is not insurance or a guaranty that such will not
occur or that there will be no personal injury or property
loss as a result. Consequently, Zmodo shall have no
liability for any personal injury, property damage or
other loss based on a claim that the products or services
failed to operate or give warning.
Neither Zmodo nor Zmodo's affiliates, employees, or
agents will be liable to customer or to any third party for
any direct, indirect, incidental, special, punitive,
consequential or other damages, losses, allegations,
claims, suits or other proceedings, expenses, liabilities or
costs (including legal fees) including loss of profits,
earnings, business opportunities or data, costs of
procurement of substitute goods or services or personal
injury (including death) resulting from, arising out of or
in connection with, directly or indirectly, customer use
of Zmodo's equipment, services, or installation activities
or customer reliance on any other use of the equipment
or services.