Information

is prohibited to use any information in these files in any possible form (including but not limited to partially or fully leaking, copying, or

ZKTeco EU - VAT: ESB85866267 - Ctra. Fuencarral, 44 – Edificio1, 2ª Planta – 28108 Alcobendas – Spain

Tel: +34 916 532 891 - Web: www.zkteco.eu

Warranty Free Shipping Period

1. If a product is received defective upon receipt, ZKTeco Europe will exchange the product free of charge

and assume all the shipping costs. ZKTeco Europe must be notified within thirty (30) days of receiving the

defective product and the product must be returned within forty-five (45) days of receipt.

2. All accessories, such as cards, tags, cables, locks and power supplies are covered during the maximum one

(1) month Warranty Free Shipping Period, for any defective orders the purchaser may have received.

These accessories are not covered by this Warranty for the rest of the term.

Terms of rest of 2 Year Warranty

1. The Warranty covers the following expendable/spare parts and services:

i. Motherboards

ii. Standard Displays

iii. Communication Boards

iv. Sensor Modules

v. Labor fee

vi. Return Shipping cost

2. The Warranty does not cover the following expendable/spare parts and services:

i. Keypads

ii. Lens of Biometric Modules

iii. Unauthorized firmware upgrades

iv. Touch Screen Displays

v. Casing

vi. Testing time for non-defective products

3. This Limited Warranty does not extend to any Product that has been damaged or rendered defective:

i. as a result of accident, misuse, or abuse (e.g. impacts, vandalism, short circuit…).

ii. as a result of an act of God (e.g. floods, fire…).

iii. is not properly identified with its serial number.

iv. by operation outside the usage parameters stated in the Product's User's Guide.

v. by the use of parts not manufactured or sold by ZKTeco Europe.

vi. by unauthorized modification and/or manipulation of the Product (both hardware and

firmware).

vii. by the ordinary everyday handling and use of the product’s functions, i.e. function buttons, cable

connections, display, biometric sensors and RFID modules.

viii. ZKTeco Europe is not responsible for damage to or loss of any programs or data.

ix. Any defective product requiring repair that is covered by the 2-year Warranty but is damaged

and rendered defective according to the above-mentioned circumstances, will be repaired free

of charge by ZKTeco Europe, but all replaced parts and shipping costs will be charged to the

purchaser.

4. This warranty excludes any and all shipping costs.

5. Purchaser has the right of request a previous budget before repairing. ZKTeco Europe will notify within

seven (7) days after receiving the defective product. Budget rejection may incur in a charge of Euros 50.

6. All exchanged Products/Spare parts replaced under this warranty will become the property of ZKTeco

Europe. Personal data will be automatically deleted, and hardware will be properly recycled according to

European legislation.

7. This Limited Warranty extends only to Products purchased directly from ZKTeco Europe in Madrid.