Installation Guide

Troubleshooting.
page 11
Problem: Fan fails to operate.
Solutions:
1. Check power to wall switch/wall control.
2.Verify that wall control (optional use) is wired properly.
3. Check to be sure fan is wired properly.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions for SET button in
Section 11 (page 9).
5. Check that red light on handheld remote control turns
on when a button is pressed indicating that the battery
is good.
Problem: Light kit (optional) not lighting.
Solutions:
1. Check wall switch to fan/wall control.
2. Check that wires in canopy are wired properly.
3. Verify that male and female plugs are connected
properly in LED light kit.
4. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions for SET button in
Section 11 (page 9).
Problem: Fan operates but light fails (if applicable).
Solutions:
1. Check to be sure wires in canopy are wired properly.
2. Verify that male and female plugs are connected
properly in LED light kit.
Problem: Fan and light fail to operate with handheld
remote control and/or wall control.
Solutions:
1. Check battery power to handheld remote control
and/or wall control.
2. Learning process between fan, handheld remote
control and, if applicable, wall control may not have
been successful and code was not activated. Turn off
power and repeat instructions for SET button in
Section 11 (page 9).
3. If using optional wall control, check that battery in
wall control is still good.
Problem: Fan wobbles.
Solutions:
1. Check to be sure set screw(s) on motor housing yoke
is (are) tightened securely.
2. Check to be sure set screw on hanging ball is
tightened securely.
Warranty.
Parts Replacement.
WARNING: Failure to disconnect power supply prior to
troubleshooting any wiring issues may result in serious
injury.
For parts and information, please refer to
"Parts Inventory" on page 2.
LIFETIME WARRANTY:
We warrants this fan to the original household purchaser
for indoor use under the following provisions:
1-YEAR WARRANTY:
we will replace or repair any fan
which has faulty performance due to a defect in material
or workmanship. Contact Customer Service to arrange for
return of fan. Return fan, shipping prepaid
. We will
repair or ship you a replacement fan, and we will pay the
return shipping cost.
5-YEAR WARRANTY:
we will repair or replace at no charge
to the original purchaser any fan motor that fails to
operate satisfactorily when failure results from normal
use.
RETURN FAN MOTOR ONLY, shipping prepaid . We will
repair or ship purchaser a replacement motor and
we will
pay the return shipping cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
We will repair
the fan, at no charge for labor only to the original
purchaser, if the fan motor fails to operate satisfactorily
when failure results from normal use. Parts used in the
repair will be billed to the purchaser at prevailing prices
at time of repair.
The purchaser shall be responsible for all costs incurred
in the removal, reinstallation and shipping of the product
for repairs.
This warranty does not apply when damage from
mechanical, physical, electrical or water abuse results in
causing the malfunction. Deterioration of finishes or
other parts due to time or exposure to salt air is
specifically exempted under this warranty.
Neither
we nor the manufacturer will assume any
liability resulting from improper installation or use of this
product. In no case shall the company be liable for any
consequential damages for breach of this, or any other
warranty expressed or implied whatsoever. This
limitation as to consequential damages shall not apply in
states where prohibited.