Installation Guide

Page 30 of 32 802257K - G4 Boiling (& ambient) residential installation instructions - Aug 2015 - V2.01
Trouble shooting
System fault
message
Possible cause Solutions
Power Board Fault Electrical disruption Check power supply and all fuses
Interface Fault Internal fault Call Zip Service
Level Board Fault Internal fault Call Zip Service
Water leak, Isolate Mains Water leak Turn off mains water supply / call for service
Water Supply Failure No water Check water supply is turned ON
Hot Sensor Open Internal fault Call Zip Service
Hot Sensor Closed Internal fault Call Zip Service
Flood Sensor Open Internal fault Call Zip Service
Heater Fuse / Driver Fault Internal fault Call Zip Service
Heater Driver Fault No hot water Call Zip Service
Hot Sensor Degraded Internal fault Call Zip Service
A DC Pump is faulty Internal fault Call Zip Service
Steam too Cool Internal fault Call Zip Service
Steam Sensor Open Internal fault Call Zip Service
Steam Sensor Closed Internal fault Call Zip Service
Over Steamed Internal fault Call Zip Service
Hot Tank Over filled Internal fault Call Zip Service
Hot Tank Under filled Low water pressure Check water supply
Boil Dry Protection Safety activated Turn OFF/ON power to reset
Flash Memory corrupted Internal fault Call Zip Service
Flow Sensor Fault Internal fault Call Zip Service
Call an electrician, a plumber, or Zip on 0845 6 005 005 or 0345 6 005 005 for assistance, service, spare parts
or enquiries.