Quick Start Guide

circumstances, the machine can be fully charged in 2-5 hours.
3. Unable to activate
Do not leave the battery uncharged for a long period of time
(about three months), as this may cause the battery to run out
naturally and fail to activate charging.
Machine indicator flashes
fast
1. The battery is less than
10%
The indicator light will flash quickly
No response after
long-pressing the power
button
1. The machine has no
power
Charge it for half an hour and then turn it on
Upper and lower covers are
stuck when opening
1. The upper and lower
covers of the new machine
have a running-in period
Cover a few times back and forth
2. The machine is gotten
foreign objects
Open the paper compartment of the machine and clean the inner
compartment (medical alcohol cleaning)
Cannot connect to
machine's Bluetooth
1. Mobile phone Bluetooth
is not turned on
Turn on the phone's Bluetooth (Bluetooth cannot turn on
automatically, you need to turn it on manually)
2. APP can't find the
machine
The machine is not turned on. Turn on the machine to a normal
state
Double-click the printer power button to print the QR code, scan
the code directly to connect to the printer
3. Mobile phone positioning
permission is not turned on
For Android phones, open the phone positioning permission
The machine doesn't print
1. No words on the paper
The paper roll is loaded upside down, resulting in the printing side
of the paper roll (inner roll) rolled inside; all paper rolls shall be
installed with the printing side facing up,
2. System bug
Restart phone
3. There are black bars
The paper is too big and jammed. Please take out some paper.
4. Indicator flashes
No electricity. Charge the machine (half an hour)
Reinstall the paper roll; the paper roll is not pulled to the paper
outlet; pull the paper roll out by a section, preferably beyond the
paper outlet
Paper jam when printing
1. The paper roll is loose
and jammed
Remove the support of paper roll, manually wind the paper roll
and then install the support; or directly put in the paper roll to
print.
2. The machine has foreign
objects
Open the paper compartment of the machine and clean the inner
compartment (medical alcohol cleaning)
APP shows the printer is out
of paper
1. No paper
Reinstall the paper roll; the paper roll is not pulled to the paper
outlet; pull the paper roll out by a section, preferably beyond the
paper outlet
2. The sensor cannot
recognize
The printer detects a paper sensor failure; clean the sensor with an
alcohol-sticky cotton swab.
3. System bug
Uninstall and reinstall
Printing succeeded, but the
paper printed has no content
1. The paper roll is loaded
upside down
Take out the paper roll and use your fingernail to draw hard on the
paper, and install with the color side facing up.
Missing printing
1. The paper roll holder is
Reinstall according to the instructions of paper roll adapter.