User's Manual

Skewed pages
Wrinkled paper
• The print media has been loaded incorrectly.
• The print media does not meet the usage
specifications.
• The paper path of the printer is dirty.
• The fuser component is damaged.
• Ensure the correct loading of the print media.
• Please use print media within the specification
range.
• Clean the paper path inside the printer.
• Please contact customer services center to
replace to a new fuser assembly.
The back of the
printout is dirty
• Dirty toner cartridge
• The transfer roller inside the printer is dirty.
• The transfer voltage inside the printer is abnormal.
• Clean or replace toner cartridge
• Clean the internal transfer part of the printer.
Whole page
dark
• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine or the toner
cartridge is not charged.
• Install ink cartridge correctly.
• It is suggested to replace the original toner
cartridge.
The toner does
not adhere to
the paper
• The print media does not meet the usage
specifications, for example the media is damp or too
rough, or has been used previously.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are damaged.
Please use printing medium within the
specification scope, and use manual feed tray for
printing in case of special medium.
• Clean the inside of the printer.
• It is suggested to replace the original toner
cartridge.
Horizontal
stripes
• The toner cartridge is not installed correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are damaged.
• Install ink cartridge correctly.
• It is suggested to replace the original toner
cartridge.
Note: • Failures above can be improved by cleaning or replacing toner cartridge. Please contact customer services center if
the problem can still not be solved.