User's Manual

Driver program of printer is not installed
correctly.
Please eliminate errors so that the printer can recover
to its normal state.
Unload and reinstall the driver program of printer.
Problems
with Paper
Handling
Paper feed
failure
The print media has been loaded incorrectly.
The print media is out of the supported media
range.
The feed roller is dirty.
Too many papers in paper tray.
Please install printing medium correctly; please print
with manual feed tray if special printing medium is used
to print.
Please use the print media within the specification
range.
Clean the feed roller.
Take the excessive papers out from paper tray; please
print with manual feed tray if special printing medium is
used to print.
Paper Jam Too many papers in paper tray.
The print media is out of the supported media
range.
There is foreign matter in the paper path.
The feed roller is dirty.
Internal parts failure.
Take the excessive papers out from paper tray; please
print with manual feed tray if special printing medium is
used to print.
Take the excessive papers out from paper tray; please
print with manual feed tray if special printing medium is
used to print.
Clean the paper path.
Clean the feed roller.
Print multipage
feed
Excessive static electricity on the print media.
The print media is damp and is sticking together.
Internal parts failure.
Separate the print media to eliminate some static
electricity. It is suggested that you use the
recommended print media.
Separate the print media or use better quality and dry
print media.
Note: • If the problem still cannot be solved, please contact the customer services center.
11.3.2.Image Defects
Problem Cause Solution
The printout is
whitish or light
• The print media does not meet the usage
specifications, for example the media is damp or too
rough.
• The resolution setting of printing program is too low
and concentration setting is too low, or save toner
mode is ticked.
• Toner is low.
• Toner cartridge is damaged.
• Please use proper print media within the
specification range.
• Set the resolution and concentration setting of
program, or cancel ticking the save toner mode.
• It is suggested to replace the original toner
cartridge.
• Dirty toner cartridge or toner leakage. • It is suggested to replace the original toner
cartridge.