User Guide

133
14.4.2. Image Defects
Problem
Cause
Solution
The printout is
whitish or light
• The print media does not meet the usage
specifications, for
example the media is damp or too rough.
• The resolution in the print program is set
too low, concentration setting is too low, or
toner saving mode is ticked.
• Toner cartridge is damaged.
• Toner is low.
• Please use proper print media within
the specification range.
• Set the resolution and concentration
setting of program, or cancel ticking
the save toner mode.
• It is suggested to replace the original
toner cartridge.
Toner spots
• Dirty toner cartridge or toner leakage.
• Toner cartridge is damaged.
• The print media that does not meet
usage specification is used. For example,
the media is damp or too rough.
• The paper path is dirty.
• If toner spots appear when copying and
scanning, the platen glass may be dirty.
• The scanner is dirty or damaged.
• It is suggested to replace the original
toner cartridge.
• Please use the print media within the
specification range.
• Clean the paper path.
• Clean the platen glass.
White spots
• The print media that does not meet
usage specification is used. For example,
the media is damp or too rough.
• The paper path is dirty.
• Inner damage of toner cartridge.
• The reflective glass of the laser inside
the printer is dirty.
• Please use the print media within the
specification range.
• Clean the paper path.
• It is suggested to replace the original
toner cartridge.
• Please clean the LSU lens.
Toner comes off
• The print media that does not meet
usage specification is used. For example,
the media is damp or too rough.
• The printing paper medium set and
paper medium placed are not consistent.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Please use printing medium within
the specification scope, and use
manual feed tray for printing in case of
special medium.
• Please print with corresponding
paper medium.
• Clean the inside of the printer.
• It is suggested to replace the original
toner cartridge.
Black vertical
stripes
• Dirty toner cartridge.
• Damaged inner parts of toner cartridge.
• The reflective glass of the laser inside
the printer is dirty.
• The paper path is dirty.
• If black vertical stripes appear when
copying or scanning, the scanner or the
platen glass may be dirty.
• Scanner Light bulb has smudges.
• Clean or replace toner cartridge
• Clean the mirror of the laser at the
back of the printer.
• Clean the feed path of printer.
• Clean the scanner or the platen
glass.