Installation guide

Contacting Global Service and Support

FTTH Application Guide

Contacting Global Service and Support

If your product is under warranty (typically one year from date of purchase)

or you have a valid service contract, you can contact Global Service and

Support (GSS) with questions about your Zhone product or other Zhone

products, and for for technical support or hardware repairs.

Before contacting GSS, make sure you have the following information:

• Zhone product you are using

• System configuration

• Software version running on the system

• Description of the issue

• Your contact information

If your product is not under warranty or you do not have a valid service

contract, please contact GSS or your local sales representative for a quote on a

service plan. You can view service plan options on our web site at

http://www.zhone.com/support/services/warranty.

Technical support

The Technical Assistance Center (TAC) is available with experienced support

engineers who can answer questions, assist with service requests, and help

troubleshoot systems.

If you purchased the product from an authorized dealer, distributor, Value

Added Reseller (VAR), or third party, contact that supplier for technical

assistance and warranty support.

Hours of operation Monday - Friday, 8 a.m. to 5 p.m, Pacific

(excluding U.S. holidays)

Telephone (North America) 877-ZHONE20 (877-946-6320)

Telephone (International) 510-777-7133

E-mail support@zhone.com

The Web is also available 24 x 7

to submit and track Service

Requests (SR's)