Installation guide

Troubleshooting the turn-up procedures
FTTH Application Guide
41
Troubleshooting the turn-up procedures
Table 2: Troubleshooting turn up issues
Symptom Discussion
Long boot-up time/long
time loading software
It takes a few minutes for the software to load, but a
message will be displayed to the CLI upon completion
of the loading of the software.
While the card is loading you can give the bootstate 5
command, where “5” is the slot of the card. Normally
you would not use the bootstate command, but it is a
mechanism to verify that the MALC is still loading the
card.
Some parts of the boot up process take longer than
others. “Loading Image over backplane” may
zSH> bootstate 5
Boot State: Loading Image over
backplane
zSH> bootstate 5
Boot State: BootMgr: In Application
Start Gate: 7
zSH> bootstate 5
Boot State: BootMgr: In Application
Start Gate: 14
MAR 26 00:46:34: notice : 1/1/12 :
shelfctrl: Card in slot 4 changed
state to RUNNING.
Cards do not appear in
slots command
Reseat the card and watch for the activity lights on the
card for start up. If you are sure you have the card
seated properly and the activity lights go through their
startup process, but you still do not see the card
displayed in the slots command output, contact Zhone
technical support
If you reseat the card and do not see any activity lights,
verify that the card is properly in its slot. If it is properly
in the slot but there is no activity light, contact Zhone
technical support.