Specifications

6310-A2-ZN12-10 6310-A4 ReachDSL Modem 23
Contacting Global Service and Support
Contact Global Service and Support (GSS) if you have any questions about this or other Zhone
products. Before contacting GSS, make sure you have the following information:
z Zhone product you are using
z System configuration
z Software version running on the system
z Description of the issue
Technical Support
If you require assistance with the installation or operation of your product, or if you want to
return a product for repair under warranty, contact GSS. The contact information is as follows:
If you purchased the product from an authorized dealer, distributor, Value Added Reseller (VAR),
or third party, contact that supplier for technical assistance and warranty support.
Service Requirements
If the product malfunctions, all repairs must be performed by the manufacturer or a
Zhone-authorized agent. It is the responsibility of users requiring service to report the need for
service to GSS.
E-mail [e-mail]
Telephone (North America) 877-ZHONE20
Telephone (International) 510-777-7133
Internet www.zhone.com/support