Installation manual

4
3. The ringer equivalence (REN) is used to determine the quantity of devices which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to
an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to determine the maximum RENs for the calling area.
4. If the 392xPlus modem causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
5. The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance
notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
6. If your 392xPlus modem is in need of repair, you can either call your local AT&T Paradyne Customer
Support representative or return the equipment to the AT&T Paradyne Repair Center.
[phone] or [phone] (USA)
[phone] (FAX)
[phone] (International)
The Customer Assistance Center will verify that the equipment is in need of repair. You are provided a
Return Material Authorization (RMA) number to help expedite the repair request. The RMA number must
be clearly marked on the outside of the shipping carton.
To return the equipment, prepare a memo and supply the following information:
Your Company
Company Address
Contact Name
Contact’s Phone Number
Billing Address
Purchase Order Number Associated with the Equipment
Brief Description of the Symptoms
Package the equipment carefully for shipping, including the memo containing the necessary information,
and send to the address below:
AT&T Paradyne Corporation
Customer Support
Attn: Repair Center
8550 Ulmerton Road, Building B
Largo, Florida 34641
USA
Make sure the RMA number is in a visible location on the outside of the shipping carton.
If the trouble is causing harm to the telephone network, the telephone company may request that you
remove the equipment from the network until the problem is resolved.
7. The user is not authorized to repair or modify the equipment.
8. This equipment cannot be used on public coin service provided by the telephone company. Connection to
Party Line Service is subject to state tariffs. (Contact the state public utility commission, public service
commission or corporation commission for information.)