08-01002-01 Elastic Networks Elite Modem Installation Guide Document Version: Standard Document Revision: 2.
©1999 Elastic Networks The Elite Modem Installation Guide is copyrighted and all rights are reserved. This document may not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine readable form without prior consent in writing from Elastic Networks. EtherLoop is a trademark of Elastic Networks. IBM is the trademark of International Business Machines, Incorporated; Windows 95, Windows NT and Windows 3.
Elastic Networks Elite Modem Installation Guide Publication Number: 08-01002-01 Document Version: Standard Document Revision: 2.01 Publication Date: November 1999 1999 Elastic Networks All rights reserved All information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
ii Revision 2.
iii Publication history November 1999 Standard document (Revision 2.01) released for general publication. October 1998 Standard document initial release for general publication. Revision 2.
iv Revision 2.
v Contents About this document vii Safety Considerations Elite Modem Requirements vii viii Installing the Elite Modem 1-1 The Elite Modem The Elite Modem and the EtherLoop System Always-on Internet connection Factory-tested components Materials Included with the Elite Modem Task: Installing the Modem Modem Indicators Status and Activity Indicators Additional telephones on the modem phone line Task: Installing the Desk Mount Filter Task: Installing the Wall Mount Filter 1-2 1-2 1-2 1-2 1-3 1-5 1-6 1-
vi Contents Revision 2.
vii About this document 1- This document provides instructions for installing, using and troubleshooting the Elite Modem. Before installing or using the modem, be sure to read the Safety Considerations and Elite Modem Requirements in this section. Safety Considerations ! The Elite Modem complies with the regulatory requirements of CSA C22.2#950M95 for Canada and UL 1950 Edition 3 for the United States.
viii About this document Elite Modem Requirements The Elite Modem has specific requirements. Please insure that all of the information and equipment is available prior to proceeding with the installation procedure. The requirements are as follows: Requirement Description Elite Modem Service Contact your local Internet service provider (ISP) and subscribe to high-speed Internet service. Your modem will not function until the common local exchange carrier activates the service.
1-1 Installing the Elite Modem 1- This chapter describes the Elite Modem and contains the installation procedures for the modem and support equipment. Chapter contents This chapter includes the following information. Table 1-1. Topic See The Elite Modem page 1-2 Materials Included with the Elite Modem page 1-3 Modem Indicators page 1-6 Additional telephones on the modem phone line page 1-7 Chapter task list This chapter includes the following tasks. Revision 2.
1-2 Installing the Elite Modem The Elite Modem The Elite modem allows an end user with an Ethernet-configured PC and an ordinary phone line to access the Internet or corporate intranet at multi-megabit speeds. The Elite Modem also permits simultaneous voice (or analog data) transmission on the same telephone line. You can use the standard telephone cable provided in the installation kit to connect a telephone, fax, or answering machine directly to your Elite Modem.
Installing the Elite Modem 1-3 Materials Included with the Elite Modem The Elite modem contains standard RJ-11 telephone and jack interfaces to connect the existing voice facility, and a 10Base-T Ethernet RJ-45 interface to connect the Ethernet cable from the end-user PC. The following table shows the components included in the Elite Modem package. If you are missing any item, contact your product distributor for a replacement.
1-4 Installing the Elite Modem Table 1-2List of Materials Description Item Elite Modem User’s Guide Revision 2.
Installing the Elite Modem 1-5 Task: Installing the Modem Note: Some computers require an adapter between the RJ-45 Ethernet cable and the Ethernet connector on the back of the computer (the adapter is often a round, 8-pin connector). Step Action 1 Make sure that all of your Elite Modem equipment is available before proceeding. 2 Connect the RJ-45 Ethernet cable to the 10Base-T Ethernet Card connector on the rear of your computer.
1-6 Installing the Elite Modem Modem Indicators Status and Activity Indicators The front panel of the Elastic Networks Elite Modem has six status and activity indicators. Currently four of the indicators are used. The indicators provide you with modem status and diagnostic information as listed in the following table. Table 1-2. Elite Modem Front Panel Indicators Position (left to right) Revision 2.
Installing the Elite Modem 1-7 Additional telephones on the modem phone line The Elite Modem allows you to hook-up your computer and telephone to the same line, providing simultaneous voice service with high-speed data service. Telephones or answering devices connected directly to the Elite Modem do not require external telephone filters. The Elite Modem has a built-in voiceband filter on the telephone connection, so that the signal noise of the data traffic does not interfere with voice conversations.
1-8 Installing the Elite Modem Task: Installing the Desk Mount Filter It is important that the telephone filters be installed correctly. Follow these instructions precisely. If the telephone filter is installed incorrectly (reversed), the filter will not allow voice signals to pass. (See Figure 1-1, Desk Mount Filter Connections.) Step Action 1 Check for a dial tone.
Installing the Elite Modem 1-9 Task: Installing the Wall Mount Filter It is important that the telephone filters be installed correctly. Follow these instructions precisely. If the telephone filter is installed incorrectly (reversed), the filter will not allow voice signals to pass. (See Figure 1-2, Wall Mount Filter Installation.) Step Action 1 Check for a dial tone. 6 Remove the telephone from its wall mount by pushing it upward and pulling it away from the mounting pins.
1-10 Installing the Elite Modem Revision 2.
A-1 Appendix A: Troubleshooting A- Table A-1. Modem Troubleshooting Problem Troubleshooting No Modem Power/Power Light Off Make sure there is power to the outlet. Check the connection to the modem. (Make sure the modem is plugged in). If the power indicator is not lit, try another power cord. If the indicator is still not lit, call distributor technical support. No data transfer Check these items in the following order: 1.
A-2 Appendix A: Troubleshooting Table A-1. Modem Troubleshooting Problem Troubleshooting No data transfer (continued) 4. Network Light is Red The Elite Modem is not receiving any signal from the Internet service provider. Make sure all connections are well-connected and the computer is set up correctly. Make sure the phone has a clear dial tone. Call your service provider (phone company).
Appendix A: Troubleshooting A-3 Table A-1. Modem Troubleshooting Problem Troubleshooting Noise interference on Make sure the extension phone is properly filtered. If a the extension telephone filter is installed, this noise could be a faulty filter, line when using the modem cord, phone service, phone, or the Elite1Modem. While using the modem, try to eliminate these possibilities in the following order: 1. Turn OFF the Elite Modem. Make a call on your extension phone and check the noise.
A-4 Appendix A: Troubleshooting Table A-1. Modem Troubleshooting Problem Troubleshooting Low data throughput rates/It seems to take a long time to download files to your computer File transfer rates depend not only on the Elite Modem, but also on the speed of your computer, the network that you are communicating through (ISP, corporate net, etc.), and the speed and connection of the computer you are attempting to transfer data to and from.
B-1 Appendix B: Regulatory Information B FCC Compliance Information Federal Communications Commission Compliance Information Statement (FCC Rules Section 2.1077) 2.1077 (a) (1) Product identification Name: Elite Modem Product code: 01-00004-01 2.1077 (a) (2) Compliance Statement This device complies with part 15 of the FCC rules.
B-2 Appendix B: Regulatory Information FCC Information to User (FCC Rules Section 15.105(b)): Note: The Elite Modem has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B: Regulatory Information B-3 If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. The equipment can not be used on public coin phone service provided by the telephone company. Connection to party lines is subject to state tariffs. (contact the state public utility commission, public service commission or corporation commission for information). No repairs can be performed by the user.
B-4 Appendix B: Regulatory Information Industry Canada Compliance Information EMISSIONS: (Per ICES-003, Issue 2 “Interference-Causing Equipment Standard, Digital Apparatus”): This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Cet Appareil numerique de la Class B respecte toutes les exigences du reglement sur le materiel brouilleur du Canada. EQUIPMENT ATTACHMENT LIMITATION NOTICE: The Industry Canada Label identifies certified equipment.
C-1 Appendix C. Warranty and DisclaimersC Coverage Elastic Networks warrants this modem set against defects and malfunctions for a period of ninety days from the date of original purchase. If there is a defect or malfunction, Elastic Networks at its option, and as the exclusive remedy, upon receipt of the defective set will either repair or replace this modem set at no charge, if returned within the warranty period.
C-2 Appendix C. Warranty and Disclaimers Exclusions Elastic Networks does not warrant this modem set to be compatible with the equipment of any particular telephone company. This warranty does not extend to damage to the product resulting from improper installation or operation, alteration, or neglect, or abuse, or misuse, fire or natural causes such as storms or floods after the modem is in your possession.
Elastic Networks Elite Modem Installation Guide © 1999 Elastic Networks All rights reserved The information contained in this document is subject to change without notice. Elastic Networks reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. EtherLoop is a trademark of Elastic Networks Publication Number: 08-01002-01 Document Version: Standard. Document Revision: 2.
