User's Guide

7.2 Maintenance and Service
7.1 Copy the Log
1. Insert the USB disk, and an icon will appear in
the upper right corner of the touch screen of the
equipment.
2. Click the icon , wait for 10 seconds, and unplug
the USB disk.
3. Insert the USB disk into the computer and open the
USB disk folder to find the log file.
4. Please send the log file to Flashforge After-sales
Service.
7. Maintenance
Problem Cause Solution
The extruder is off-center.
The equipment has lost the precise
position track of the extruder and
thus leading to printing failure.
Remove the model, clean the build
plate, return the extruder back to its
original position, and recalibrate.
Then print a new model.
Filaments are not properly extruded
or adhering to the build plate.
It may be that the build plate is not
leveled and the distance between
the build plate and the extruder is
inconsistent.
Re-level.
The equipment does not respond
before starting printing the model.
The equipment may have received
conflicting commands.
Turn off the power switch, wait for
30 seconds, and then turn on the
power switch.
At the end of printing, filaments are
attached to the nozzle in blocks;
Or filaments are scattered in the
printer in the form of filaments.
A layer of the model did not adhere
correctly, and the minimum surface
area in contact with the build plate
was adopted when saving the
model; Or no support is selected
when printing and it is suspended
above the build plate.
Re-slice the model and add
supports if necessary.
The model is only half printed.
The printing filaments run out.
The extruder is blocked during
printing.
Replace the printing filament, turn
on the filament detection function,
and continue printing; See "The
printing filament cannot be
extruded" below for more.
The printing filament cannot be
extruded.
The extruder is blocked.
Use the unclogging pin tool to push
the filament in the filament feeding
state.
Contact After-sales Service.
The extruder can not return to its
original position.
Limit switch line fault. Contact After-sales Service.
In the steep protruding part, the
surface of the model is slender and
sparse or worn.
The model protrudes too far or
shakes too much.
(angle less than 45 degrees).
Print with supports.
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