Quick Start Guide

4
Install the Chime Kit
The chime kit is used to regulate power to your existing chime so that your
doorbell will function properly. Before getting started, turn off the power at
the breaker, and make sure that no power is going to your doorbell system.
Step 1 Remove the cover of your existing chime box, and then find
terminals labeled FRONT and TRANS. The chime kit might look
different depending on the chime type.
Step 2 Loosen the FRONT and TRANS terminal screws. If there are no
markings, simply loosen the two terminals where wires are attached.
Make sure not to detach any connected wiring.
Step 3 Connect the wire harness to the chime kit.
Step 4 Connect either wire from the chime kit to the FRONT terminal, then
connect the other wire to the TRANS terminal. Tighten the screws.
Make sure the existing wires are attached.
Step 5 It is recommended to attach the chime kit to the inside of the chime
with the adhesive provided. Make sure that the kit and its connected
wires do not interfere with the chime's operation.
Step 6 Replace the chime cover.
5
Install the Video Doorbell
Step 1 Mark mounting holes.
Place the mounting bracket on a flat surface and then carefully
arrange the wiring of your existing doorbell. Mark the screw holes
according to the mounting bracket. Make sure to follow the UP.
Step 2 (Optional) Attach the angled bracket to the mounting bracket.
Attach one of the angled mounting wedges to the mounting bracket
if you want to adjust the angle of your doorbell for a better view.
Step 3 (Optional) Install wall anchors.
If installing on stucco, brick, or concrete, use the provided drill bit to
drill the marked holes, and then insert the included wall anchors.
For wood, drywall or a soft surface, skip this step.
Step 4 Secure the mounting bracket.
Route the doorbell wires through the hole on the mounting bracket,
then secure the bracket to the mounting surface with a Philips-head
screwdriver and supplied mounting screws.
Step 5 Connect wires.
1. Loosen the power port screws of the doorbell.
2. Loop the existing wires underneath the screws. Either wire can
connect to either screw.
3. Tighten the screws to secure the power wires.
Step 6 (Optional) Apply extension wires.
1. For existing wires that are too short, remove the power port
screws completely, and then attach the wire nut to the extension
wires, and turn to tighten the nut.
2. Align the ends of the existing wire and the extension wire.
3. Place the wire nut over the exposed wires and twist the wire nut
clockwise to tighten it. Pull on the wires slightly to make sure that
they are properly fastened inside the wire nut.
Ensure there is enough space to fit the wires and wire nuts into the
hole in your wall.
Step 7 Mount the doorbell.
Push the wiring back into the wall, place the doorbell onto the two
tabs of the mounting bracket, and then slide it down to secure the
device. A click sound indicates that it is locked.
Your doorbell is now ready to be used. Turn on the power at the
breaker.
To detach the doorbell from the mounting bracket:
1. Insert the supplied pin into the hole at the bottom of the bracket
until it reaches the inner buckle.
2. Slide the doorbell up and remove it from the bracket.
6
Frequently Asked Questions
Q1: Does the video doorbell support 5GHz?
Yes. The video doorbell can be connected to both 2.4GHz and 5GHz Wi-Fi
network.
Q2: Why is the video doorbell not turning on?
●
Make sure the breaker is turned on, and wait about 5 minutes for the
doorbell to fully power on.
●
Make sure the power source that supplies the video doorbell is 16 VAC
to 24 VAC or 12 VDC to 24 VDC. Check if the voltage is printed on your
doorbell transformer or use a multimeter to test the voltage.
●
When connecting the video doorbell with a USB power cable (not
included), ensure the USB cable is connected to a 5 V, 2 A USB power
adapter (not included).
Q3: How to reset the video doorbell to its factory defaults?
1. Pull back the Reset/Micro SD card slot cover at the back of the video
doorbell.
2. Use the supplied pin and insert it into the hole labelled RESET. Wait
until you hear the voice prompt: "Device is undergoing hard reset", then
release the pin. After one minute, the video doorbell flashes a slow blue
light, indicating the video doorbell is ready to be setup.
Q4: Why can’t I set the network for the video doorbell successfully?
Make sure the video doorbell flashes a slow blue light, then you can find the
"Doorbell_xxx" hotspot in Settings > WLAN on your phone.
Q5: Why is the video doorbell offline?
Check if the LED indicator is solid blue.
●
If the light is solid blue, then check if the Wi-Fi router is connected to the
network.
●
If not, reset the video doorbell and reconnect to the network. Make sure
the selected Wi-Fi signal is strong.
Q6: Why can't I connect device hotspot?
Make sure the DMSS has Location and WLAN permission. If the phone
cannot connect automatically to the hotspot, check the phone's WLAN
settings and connect the device hotspot manually.
Keep your phone connected to the hotspot all the times to connect the
hotspot network successfully.
Q7: Why is the third party chime box not working?
●
Select the correct chime box in DMSS. You can modify the setting at any
time in Device Details > Chime Link.
●
Make sure the chime kit is wired correctly.
●
Allow the video doorbell to power on for 5 minutes before testing the
chime.