Instruction manual
Voice Prompts
025-9416 115
VOICE PROMPTS
OVERVIEW
The Model 640 DAPT XTRA is equipped to play high quality verbal prompting messages (that
is, voice prompts) in addition to tone prompts. Voice prompts guide callers through the process of
placing a page to a subscriber on the system. When used efficiently, voice prompts personalize
the paging system and make it more user-friendly. Knowledgeable callers can always override
voice prompts by pressing the “*” key on their telephone to speed up call processing.
Note: The “*” cancel function can only operate reliably if the telephone hybrid circuits are
correctly balanced. See Section 6 for details on telco adjustment procedures.
The voice prompts are high fidelity voice recordings, not synthesized audio. They are stored as
files on the non-volatile RAM disk, and copied into pooled voice storage when the Model 640 is
turned on.
Custom Voice Prompts
The Model 640 is shipped with system voice prompt files recorded at the Zetron factory. These
prompts are recorded in English by an American woman. You may wish to replace these prompts
with a language or dialect more appropriate to your region or country. Personalized prompts can
be recorded to replace the default voice at any time by telephone. When a custom prompt is
recorded, the new version is automatically copied to the RAM disk. However, custom prompts
should be backed up (preferably using MCU) in case of accidental erasure.
The original factory-recorded voice prompts are stored on the office computer hard drive for
backup purposes when MCU is installed.
Database Configuration
The prompts are configured on a per trunk and per subscriber class of service basis in the Model
640 database. The database defines which prompts are played when and to whom.
VOICE PROMPT CATEGORIES
The user-definable system voice prompts are divided into four categories in the Model 640 data-
base. The Class of Prompt Service has fields that determine whether each of the four categories
of voice prompts are played to the subscribers. In addition, some of the prompts are played to all
callers, as defined by the paging terminal software. Figure 61 shows the default Class of Prompt
Service record “standard.”