Owner's Manual

20
www.zephyronline.com
TROUBLESHOOTING PROCEDURES FOR GENOVA
Issue Cause What to do
After installation,
the unit doesn’t
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1. The power source is not turned ON.  0DNHVXUHWKHFLUFXLWEUHDNHUDQGWKHXQLW¶V
power is ON.
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is not connecting properly.
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connected properly.
3. The switch board and control board wirings are
disconnected.
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board and control board are connected
properly.
4. The wires on control board are loose.  0DNHVXUHWKHZLUHVRQWKHFRQWUROERDUGDUH
connected properly.
5. The switch board or control board is defective. 5. Change the switch board or control board.
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but motor is not
turning.
1. The blower is defective, possible seized. 1. Change the blower.
2. The thermally protected system detects if the
motor is too hot to operate and shuts the motor
down.
2. The motor will function properly after the
thermally protected system cool down.
3. Damaged capacitor. 3. Change the capacitor.
4. The blower wire is not connected.  0DNHVXUHWKHEORZHUZLUHLVSOXJJHGLQWRWKH
molex connector.
The unit is
vibrating.
1. The blower is not secure in place. 1. Tighten the blower screws in place.
2. Damaged blower wheel. 2. Change the blower.
3. The hood is not secured in place.  &KHFNWKHLQVWDOODWLRQRIWKHKRRG
The motor is
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lights are not.
1. Defective halogen bulb. 1. Change the halogen bulb.
2. The light bulb is loose. 2. Tighten the light bulb.
3. The wires on the control board are loose.  0DNHVXUHWKHZLUHVRQFRQWUROERDUGDUH
connected properly.
The hood is
not venting out
properly.
1. The hood might be hanging too high from the
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 $GMXVWWKHGLVWDQFHEHWZHHQWKHFRRNWRSDQG
the bottom of the hood within 24” and 32”
range.
2. Wind from opened windows or opened doors in
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of the hood.
2. Close all the windows and doors to eliminate
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duct opening.
4. The direction of duct opening is against the wind. 4. Adjust the duct opening direction.
5. Using the wrong size of ducting. 5. Change the ducting to correct size.
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vibrating.
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 +DQGOHVSULQJFOLSGRHVQRWZRUNSURSHUO\  $GMXVWWKHKDQGOHXQWLOWKHVSULQJFOLSZRUNV
RF Remote
control does not
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1. Battery is dead 1. Replace battery with type A23 12v
2. Poor communication with the hood 2. Remote control must be within 15 ft of hood
3. RF remote lost communication with hood 3. Reset hood and remote by switching power
RႇDWWKHFLUFXLWEUHDNHUIRUPLQXWHV3ODFH
remote on counter top near hood and switch
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Troubleshooting