Operating instructions

14 200668-02
TROUBLESHOOTING GUIDE
TECHNICAL SERVICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the problem persists,
call* for assistance at 1-800-858-8501 (English speaking only), 8:00 AM to 5:00 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90045
Bowling Green, KY 42102-9045
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of
Purchase.
No Service Parts Available for this Product
Please keep your dated sales receipt, it is required for all warranty requests.
SYMPTOM POSSIBLE CAUSE SOLUTION
Device does not come on. 1. Circuit breaker or fuse is turned off.
2. Switch on device is turned off.
3. Interrupted by another device.
4. Does not respond immediately after
installation.
5. Signals from transmitter are being blocked,
or transmitter is out of range.
6. Light xture is not receiving signal from
transmitter.
7. Weak battery in the transmitter.
8. Dip switches on transmitter and receiver
units do not match.
9. Device is defective.
1. Verify circuit breaker or fuse is turned on.
2. Verify switched device is turned on.
3. Change codes on transmitter and receiver
units.
4. Wait for 90 second initialization period
(remote motion sensor).
5. Check for metal objects that could block the
signal, or reposition the transmitter.
6. Reposition receiver antenna in junction
box.
7. Check battery charge and replace if
necessary.
8. Verify code settings on transmitter and
receiver units are set the same.
9. Test using different device.
Device does not turn off. 1. Same as 5, 6, and 7 above. 1. Same as 5, 6, and 7 above.
Device comes on randomly. 1. Short term power line failure.
2. An other tr ansmitter on t he s am e
frequency.
1. Next transmission from transmitter will reset
receiver to correct state.
2. Change codes on transmitter and receiver
units.