Use and Care Manual

Read all safety guidelines, warnings and other product
information in this manual carefully, and read any labels or
stickers attached to the product before using. Users take full
responsibility for the safe usage and operation of this product.
Familiarize yourself with relevant regulations in your area. You
are solely responsible for being aware of all relevant
regulations and using Zendure products in a way that is
compliant.
Keep this manual for future reference.
The information contained herein is subject to change without notice.
For the latest version, please visit
https://zendure.com/pages/download-center.
DISCLAIMER
CONTENTS
2. Specifications
1. Before You Begin
8. FCC Caution:
1. Before You Begin
2. Specifications
3. Safety Guidelines
3.1 Usage
3.2 Disposal Guide
4. Important Tips
5. Getting Started
5.1 What’s in the Box
5.2 Product Overview
5.3 Operation Guidelines
5.4 Connect with Satellite Battery
5.5 Connect with Home Panel
5.6 Recharging
5.7 AmpUp, Seamless UPS, Motorized Wheels
5.8 Firmware Update, Voice Control
6. FAQs
7. Troubleshooting
8. FCC Caution
* Zen AC Output support either 240V or 120V output at a time.
** 126W refers to the combined maximum output power of the Car Outlet and the DC5521
ports together.
*** Total USB-C Output 200W Max.
Outputs
AC Outlet (4)
Zen AC Outlet (2)
Car Outlet (1)
120V~60Hz, Total 3800W
240V~60Hz or 120V~60Hz*, Total 3800W
12.6V 10A, 126W Max**
DC5521 (2) 12.6V 3A
Andersen (1) 12.6V 30A, 378W Max
USB-C1, USB-C2
5V 3A, 9V 3A, 12V 3A, 15V 3A, 20V 5A,
each port 100W Max, Total 200W***
USB-C3, USB-C4
5V 2.4A, 9V 2.22A, 12V 1.67A,
each port 20W Max
USB-A1, USB-A2
5V 2.4A, each port 12W, Total 12W (Max)
3.1 Usage
1. Store product in a cool and dry place.
2. Do not dispose of the product in heat or fire.
3. Do not expose to moisture or submerge it in liquid.
4. Do not use around strong static electricity or magnetic fields.
5. Do not disassemble the product. Consult official Zendure channels when
service or repair is required. Incorrect disassembly or reassembly may
result in a risk of fire or injury to persons.
6. When using the product, please strictly follow the operating
environment temperature range specified in the user manual. If the
temperature is too high, it may result in a fire or explosion; if the
temperature is too low, the product performance may be severely
reduced, or the product may cease to work.
7. Do not block or obstruct the fan during use or place the product in an
unventilated or dusty area.
8. Ensure the product is not hit, dropped, or heavily vibrated. Securely
fasten the product when transporting to avoid damage. If severely
damaged, turn off the power source immediately and discontinue using
the product.
3. Safety Guidelines
3.2 Disposal Guide
1. When possible, fully discharge the battery before disposing of it. Consult
your local laws on battery recycling and disposal.
2. If the battery cannot be fully discharged due to product failure, contact
a professional battery recycling company for further processing.
3. When disposing of secondary cells or batteries, keep cells or batteries of
different electrochemical systems separate from each other.
General
Weight
Dimensions
Capacity
Wireless Type
≈ 130lbs / 59.0kg ≈ 121lbs (55.0kg)
28.7 x 13.6 x 17.4in / 730 x 346 x 442mm
6,438Wh (126Ah/51.1V) 4,608Wh(90Ah/51.2V)
Bluetooth, Wi-Fi
4. Important Tips
5. Getting Started
5.1 What’s in the Box
5.2 Product Overview
Interface
LED Button & Indicator
IoT Reset Button & Indicator
AC Power Button & Indicator
Power Button & Indicator
USB-A1 Output
USB-C Outputs
USB-A2 Output
Zen AC Outputs
AC Outputs
Anderson Output
Car Output
DC5521 Outputs
DC Power Button & Indicator
Communication Port
Display
AC Input
ZenT2 Port
AC Charge Speed Switch
Overload Switch
Overload Switch
XT90 InputBattery Port
Car Recharging
Users can recharge the product through the car cigarette lighter socket.
This product supports 12V/24V car chargers with a 10A default charging
current.
Please recharge using the car charger only while the car’s engine is
running, to avoid draining your car’s battery. In addition, please make
sure that the cigarette lighter port of the Car Outlet and the Car
Charging Cable are in good condition. Zendure assumes no responsibility
for any loss, damage, or injuries caused by misuse.
SuperBase V6400/4600
User Manual
[e-mail]
9. If you accidentally drop the product into water during use, please place
it in a safe open area, and stay away from it until it is completely dry.
The dried product should not be used again and should be properly
disposed of according to the Disposal Guide section of this manual.
10. Only clean the ports with a dry cloth.
11. Place on a flat surface to keep the product from falling over. If the
product is overturned and severely damaged, turn it off immediately,
place the battery in an open area, keep it away from people and
combustibles, and dispose of it in accordance with local laws and
regulations.
12. Keep out of reach of children and pets.
It is recommended to use this product in an environment of 15℃~30℃, away
from water, fire and other sharp objects.
For long-term storage, please charge and discharge this product once every 3
months. That is, discharge the product to 30% first, and then recharge it to
60%.
Do not disassemble the product. When service or repair is required, please
consult official Zendure channels. Improper disassembly or reassembly may
result in a risk of fire or personal injury.
Display
LED Light
Power Ring
Output Power
Battery Failure
High Temp Warning
Low Temp Warning
Error Code
Input Power
Child Lock
Satellite Battery
Y Splitter
Home Panel
Slow AC Charge
ZenCharge
Solar Charge
Remaining
(Recharging)
Time
USB(C) Out
DC Out
AC Out
Zen AC Out
AC Frequency
Non 100% SoC
Firmware Update
Fans
Pairing
Wi-Fi
Motorized
Sleep Mode
UPS Ready
Auto-off Disabled
5.3 Operation Guideline
Car Charger
Dual Recharging
Solar recharging or Car recharging can work together with AC recharging
or ZenCharge recharging. Combining solar and AC or ZenCharge power,
SuperBase V can be recharged up to 5,110W(SBV6400)/4,608W(SBV4600)
on its own, or 6,600W when connected to a Satellite Battery.
* EV T1 Adapter is required for use in the North America.
*
ZenCharge Recharging
Zendure’s ZenCharge Technology is specifically for ZenT2 Port recharging
from a level 1 or level 2 EV charging station, offering 3,600W@230V of
maximum input power.
5.8 AmpUp, Seamless UPS, Motorized Wheels
AmpUp
With Zendure AmpUp technology, the product can power a 5,000W max
device while the rated output power remains 3,800W, avoiding operation
failure due to overload protection.
Tips:
AmpUp is not available when the AC output is turned on in a recharging
state (in bypass mode).
AmpUp is not applicable for all electrical appliances; it’s incompatible with
appliances that have strict voltage requirements and a rated power over
3,800W. Appliances with voltage protection (such as precise instruments)
are not supported. AmpUp is more suitable for heating devices. When
using AmpUp with an untested device, please monitor its performance for
any irregularities.
Seamless UPS
This product supports seamless UPS (Uninterruptible Power Supply).
When you connect the grid power to the AC Input Port of the product
through an AC cable, you can power electrical devices through the AC
Output Ports (AC power will come from the grid and not the power
station in this situation). The UPS Ready icon will show up on display after
connection. In case of a sudden blackout, the product can automatically
switch to the battery-powered supply mode within 13ms, Please test and
confirm compatibility before using the product as a UPS. We recommend
that you only charge one device at a time and avoid using multiple
devices simultaneously to avoid triggering overload protection. Zendure
assumes no responsibility for any device failures or data losses caused by
misuse of this product.
Motorized Wheels
SuperBase V’s rear wheels are motorized to help lighten the load. Pull the
handle and move it even on inclined surfaces.
Press and hold DC Power Button for 3 seconds to turn ON (or OFF)
Motorized mode, then you can trigger the motorized wheels by pulling to
get them rotating for 3 seconds. The default speed is 3km/h, which can
be modified via Zendure App. You can stop the motorized output by
blocking it for 3 seconds.
Once your turn on AC or DC outputs or there is any recharging, it will turn
OFF Motorized mode (icon flashes) .
Tips:
. Keep out of reach of children and pets.
. No more than 10 degree slope is recommended. Zendure assumes no
responsibility for any accidents by misuse of the motorized wheels.
5.8 Firmware Update, Voice Control
Firmware Update
When using it for the first time, please check and update to the latest
firmware. Zendure App supports over-the-air (OTA) update.
Voice Control
SuperBase V is easy to integrate with your existing Google or Alexa voice
assistant. Just say the word for hands-free status and controls.
Read the Zendure App user guide and access the download link here:
https://zendure.com/pages/download-center
Tips:
. Do Not turn off the device during the firmware updating.
. Please update the firmware when the capacity is more than 20%, in
order to have enough power to complete the update.
Privacy Policy
By using Zendure Products, Applications and Services,
you consent to the Zendure Terms of Use and Privacy
Policy, which you can access via the "About" section of
the "User" page in the Zendure App
FCC STATEMENT
1. This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
2. any Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.
NOTE:
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation.
This equipment generates uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with minimum distance 20cm between the radiator & your body.
Zendure USA Inc.
Phone: [phone] (US)
Office Hours: Mon - Fri 9:00 - 17:00 PST
Support / Contact: www.zendure.com/support
Website: www.zendure.com
SuperBase V6400 SuperBase V4600
User Manual Warranty Card
SuperBase V
Satellite Battery
Cable
AC Cable 1.5m
Car Charging
Cable 1.5m
Accessory Pouch
6,000+ cycles
Inputs
AC Inlet (1)
XT90 (1)
120V~60Hz, 1800W Max or 240V~60Hz, 3600W Max
12-150VDC, 25A, 3,000W Max
Total AC and XT90 1C charge 5,110W 1C charge 4,608W
Battery
Cell Chemistry
Cycle Life
SBS (Semi-solid State Battery) LFP
3,000+ cycles 6,000+ cycles
* The above temperature figures refer to ambient temperature.
Temperature*
Optimal Operating
Temperature
Discharge Temperature
59°F to 95°F (15°C to 30°C)
-4°F to 140°F (-20°C to 45°C)
Charge Temperature
Storage Temperature
-4°F to 110°F (-20°C to 45°C) 0℉ to 110℉(0°C to 45℃)
14°F to 95°F (-10°C to 35°C)
SuperBase V6400 SuperBase V4600
35°C
For safety reasons, do not store this product in an environment above 35℃ or
below -10℃ for a long time.
60%
If the power of this product is lower than 1% after use, please charge it to 60%
before storing it. Leaving the battery discharged for long periods of time will
cause irreversible damage to the battery and shorten the service life of the
product.
No. Item Action Indicator Display
1
2
3
4
Power ON
Power OFF
Display off
Pairing
Press Power Button for 1
second
Press and hold Power
Button for 3 seconds
Briefly press Power
Button
Press and hold IoT Reset
Button for 3 seconds
Pairing completed
Power Indicator
on
Power Indicator
off
Power Indicator
on
IoT Indicator
flashes
IoT Indicator on
on
off
off
Pairing icon
flashes
Pairing icon on
5
6
7
8
9
10
11
12
13
14
15
Wi-Fi status
AC output on
AC output off
Switch AC
output modes
DC output on
DC output off
Slow AC Charge
Turn on LED
Light
Turn off LED
Light
Switch LED Light
modes
Child Lock
Online
Offline
Briefly Press AC Power
Button
Briefly Press AC Power
Button
Press AC Power Button
for 1 second
Briefly press DC Power
Button
Briefly press DC Power
Button
AC Charge Speed
Switch toggles to the
bottom
Briefly press LED Button
Briefly press LED Button
Press LED Button for 1
second (Ambient,
Illumination, SOS)
Press AC Power and IoT
Reset Button together
for 1 second
IoT Indicator on
/
AC Power
Indicator on
AC Power
Indicator off
/
DC Power
Indicator on
DC Power
Indicator off
/
LED Indicator on
LED Indicator off
LED Indicator on
/
Wi-Fi icon on
Wi-Fi icon flashes
AC Output & Zen
AC Output icon on
AC Output & Zen
AC Output icon off
Zen AC Output
or AC Output
icon on
DC Out icon on
DC Out icon off
Slow AC Charge
icon on
LED Light icon on
LED Light icon off
LED Light icon on
Child Lock icon on
5.4 Connect with Satellite Battery
SuperBase V can be connected to a Satellite Battery for capacity
expansion. A Battery Cable* is needed. One SuperBase V can connect
with up to 4 Satellite Battery units. Only stack one Satellite Battery on top
of the main unit.
Refer to the user manual of the Satellite Battery for detailed instructions.
Tips:
. It’s recommended that both SuperBase V and the Satellite Battery are
turned off before connection.
. Make sure to tighten the screw on both sides after connecting the
battery cable.
. The Satellite Battery icon will show up on the display after connection;
then you can start charging or discharging.
. Do not connect SuperBase V to the battery during the
charging/discharging process.
. Do not touch the metal pins of the ports with your hands or other objects.
Gently clean them with a dry cloth when necessary.
. Tightly connect the Battery Cable to SuperBase V and the Satellite
Battery. A bad connection can affect the device's performance or lead to
a fire.
* The connectors at either end of the battery cable are not identical.
6. FAQs
7. Troubleshooting
Can SuperBase V6400 (or V4600) connect with a Satellite Battery
B4600 (or B6400)?
No, it can't, as they are different battery types.
How many Satellite batteries can be connected to a single
SuperBase V?
For each SuperBase V, you can connect up to 4 Satellite Battery units.
Can SuperBase V be charged with solar panels from a different
brand?
Yes, SuperBase V can be charged by other solar panels with voltage
ranging from 12V to 150V; Zendure's 200W and 400W Solar Panels
have been thoroughly tested and remain our recommendation.
How do I store SuperBase V?
For long-term storage, please charge and discharge this product once
every 3 months. That is, discharge the product to 30% first, and then
Icon
Solution
Issue
Normal operation will resume
automatically after you remove the
overloaded device and restart the
product. Electrical appliances should
be used within rated power.
Overload Protection
High Temperature Protection
Normal operation will resume
automatically after the battery cools
down.
Low Temperature Protection
Error Code
Normal operation will resume
automatically after the battery
temperature rises above 32°F (0°C).
Battery Failure
Contact Zendure Customer Service for
further information.
Refer to the Zendure App for add period
Press and hold AC Power Button and
LED Button at the same time for 3
seconds.
Cases that may require a reset:
1. Can't connect to the internet
2. Failed to pair with other device
3. The display will not turn on even
though the indicator lights are on
4. There is no output from the USB(C)
ports
5. The display is abnormal
6. The display is frozen
7. The device has crashed
Calibration: After firmware update,
discharge the product to 0% power
and then charge it to 100% power
until input shows 200W
or below.
Reset
Inaccurate Battery Level
/
/
5.5 Connect with Home Panel
Zendure's Home Panel with EV Outlets (referred to as Home Panel) is a
smart load side transfer switch. It's also a fast-charging dock for
SuperBase V and features two EV outlets. A Home Panel can be
connected to one or two SuperBase V units’ ZenT2 Port.
Refer to the user manual of the Home Panel for detailed instructions.
Press the AC Power Button for 3 seconds to connect with Home Panel.
Refer to the latest Zendure App for more information.
Tips:
. It’s recommended that both SuperBase V(s) and Home Panel are turned
off before connection.
. The Home Panel icon will show up on display after connection; then you
can start charging or discharging.
. Do not connect them during charging/discharging process.
. Do not touch the metal pins of the ports with your hands or other objects.
Gently clean them with a dry cloth when necessary.
2,900W GridFlow 2.0
Overload Switch
Tips:
. Please use the AC Charging Cable in the box. Plug directly into an AC
wall outlet and make sure that the wall outlet and circuit are rated for
more than 13A. Otherwise, reduce the unit charging speed via the
Zendure App. Zendure assumes no responsibility for any consequences
of product misuse, including but not limited to charging with an
unsuitable wall outlet, circuit, or power cable.
You can control the charging power through the AC Charge Speed
Switch. The default Slow AC Charge is 400W, which can be modified in
the Zendure app.
GridFlow 2.0 charging:
2,900W Max input
Fast Charge
Slow Charge/
Custom
Slow AC charge/Custom
charging: 200~2,900W
Fast Charge
Slow Charge/
Custom
Solar Recharging
Wire max 3 solar panels in series
Users can connect solar panels as shown in the figure to recharge the
product. The product supports 12-150VDC* input, 25A max current, and
3,800W max charging power.
5.6 Recharging
AC Recharging
Zendure’s GridFlow 2.0 Real-Time Bidirectional Inverting Technology is
specifically for AC recharging, offering 2,900W @230VAC of maximum
input power. In case of unusual situations where the AC input current
remains higher than 20A, the AC Input port will initiate a self-protection
function, and the Overload Switch on the product will automatically pop
up. After confirming that there is no product failure, you can press the
Overload Switch to resume charging.
Wire max 3 series group solar panels in parallel**
Tips:
. When using Zendure 200W or 400W Solar Panels (sold separately) to
charge the product, please follow the instructions that come with the
solar panels.
. Before connecting a solar panel, please ensure that the solar panel’s
output voltage is not above 150Voc to avoid damaging the product.
* MPPT Voltage Range is 12-120VDC, Open Circuit Voltage is 150VDC.
** MC4 parallel cable is not included.