User manual

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10. ReQuest Multimedia Customer
Service
Your best source for support is your dealer. Please contact your dealer with any setup
questions or concerns. He/She is the expert on your particular installation and should be able
to help you.
If for some reason your dealer cannot help, please feel free to contact ReQuest by Internet,
email, or telephone.
10.1.1 Internet
ReQuest Multimedia’s website, http://www.request.com, contains the latest information on
VideoReQuest software upgrades, user guides, and answers to many general questions. We
suggest that you check our website as a first step to answer any questions.
10.1.2 E-mail
ReQuest technical and consumer support is always accessible via e-mail. Please send your
technical questions to ReQuest by e-mail to [e-mail].
ReQuest recommends e-mail as the preferred form of communication to answer your
questions and address your comments. When sending ReQuest an e-mail, please reference
your VideoReQuest model and serial number.
10.1.3 Telephone
If you were unable to get the answer you needed from ReQuest Multimedia’s website, you can
contact ReQuest’s technical support team at [phone]. Please have your VideoReQuest
model, serial number, and the name of your VideoReQuest dealer ready.
10.1.4 Future Updates
Your dealer is your best source of information on your VideoReQuest.
The movie industry is constantly changing and VideoReQuest has been designed to change
too. Your new VideoReQuest unit has been designed to be updated from time to time, as new
technology and features become available.