User manual

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9. Troubleshooting
Q: The VideoReQuest cannot detect my Sony DVP-CX777ES DVD changer.
A:
1) Check the RS-232 connection between the two and make sure both units are turned on.
2) Run the detect action from DVD Menu/Configuration/DVD Options/Player/Detect
Q: I connected the Component Video output of the VideoReQuest to my video screen,
but I get a black and white picture, strange colors or no video.
A:
1) Using a composite connection, set the VideoReQuest to component output under
Menu/Configuration/Video Options/TV Mode.
2) If the TV Mode is set to 16:9 720P, make sure your display supports this mode.
3) Check the cables and make sure the display is on the right mode.
Q: The VideoReQuest lists all my movies as Unknown DVDs.
A: VideoReQuest requires an Internet connection to get the DVD information. Check the
cables, the network, the router, and Network Configuration menu item. In the Advanced
menu, you can use the Test Network Connectivity feature.
Q: VideoReQuest lists one or more of my movies as Unknown DVDs.
A: While we incorporate one of the largest DVDs databases available, some DVDs may not be
found. Be sure to only put in DVDs from North America Region 1.
Q: I put in several discs in the DVD changer that VideoReQuest is not showing.
A: VideoReQuest will only display DVD discs loaded in the DVD changer and will not list audio,
SACD, MP3, or other non-DVD discs. Also check to make sure you loaded your movies with
the label facing right in Sony DVD changers.
Q: Why do some DVDs go straight to playing a movie while others go to the DVD
menu?
A: This is a limitation on the DVD changer and certain DVDs authored by some movie studios.
Q: My Sony Changer DVD changer is not working.
A: Contact your dealer or Sony.
Q: The VideoReQuest can’t find a DVD changer.
A: Make sure the proper Null Modem RS-232 cable is plugged into the DVD changer and
VideoReQuest serial port.
Q: I get no Video on my TV.
A: Connect a VGA screen, Go to Menu/Configuration/Video Options/TV Mode, and confirm VGA
Only is not selected.
Q: When I play a movie, the TV does not switch to the movie.
A: If using an external switch controlled by VideoReQuest, make sure a null modem RS-232
cable is connected between the switch and VideoReQuest port 4 and the proper switch is set in
Menu/Configuration/Video Options/Switch.