User guide

1 ProofMate™ (ProofReady) Plugin for HP Printers
50 AG50241 Rev. 4
particularly if you have a RIP security dongle attached to the same port. If the
port is also in use for a dongle, move the printer to another parallel port. Finally,
try a new bidirectional parallel printer cable.
Poor or erratic image quality
Try to localize the problem. If there are any error or warning messages look at
their causes and try the associated cures. If there are no messages, start by print-
ing any test pages available on the printer itself, perhaps from a test or diagnos-
tic menu. If the problem is not present in any of these tests, there is likely to be
some problem or inappropriate setting in the page setup.
No output
Make sure that you are sending output to a printer that is properly connected,
powered up, supplied with ink and media, and ready to receive data.
Confirm that the printer itself is working by printing a test page, alignment test,
or similar printer-based function.
Output appears clipped
When printing using large paper sizes or high resolutions a VM Error may
occur. Some jobs may suppress the VM Error and print using the default page
size specified in the Page Layout dialog box, so that the output appears clipped.
If this occurs we recommend that you increase the Band size in the Configure
RIP options dialog box to 1024 KB.
1.11.3 Messages for file name templates
This section details possible error messages that may appear in the RIP monitor
window due to the use of incorrect file name templates (see “Output file naming” on
page 23). Suggestions are given to prevent these errors.
Filename too long for target platform
This message appears when the combined file name stem and extension are too
long for the target platform. For example, the combined length of the file name
stem and extension must not exceed 255 characters on a Windows platform or
31 characters on a Macintosh platform. To prevent this error, use truncated tags,
as shown in the example for the
<dos> tag in “Examples of tag usage” on
page 26.