Operation Manual

159
Troubleshooting
Error Messages
11/5/15 P1048261-005
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced
with one that is not a genuine
Zebra™ printhead.
Install a genuine Zebra™
printhead.
STATUS light steady yellow
Caution • The printhead may be hot enough to cause
severe burns. Allow the printhead to cool.
The printhead is over
temperature.
Allow the printer to cool.
Printing automatically resumes
when the printhead elements
cool to an acceptable operating
temperature.
If this error persists, consider
changing where the printer is
located or using a slower print
speed.
STATUS light steady yellow
The printer shows one of these messages
or cycles between them.
Caution • An improperly connected printhead data or
power cable can cause these error messages. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
The printhead data cable is not
properly connected.
Call a service technician to
hook up the printhead
properly.
The printhead has a faulty
thermistor.
Call a service technician to
replace the printhead.
Table 15 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
PH NOT AUTHENTICATED
REPLACE PRINTHEAD
PRINT HEAD OVERTEMP
PRINTING HALTED
HEAD COLD
PRINTING HALTED
THERMISTOR
REPLACE PRINTHEAD