Operation Manual

Troubleshooting
Error Messages
158
P1048261-005 11/5/15
STATUS light steady yellow
SUPPLIES light flashing yellow
Ribbon is loaded, but the
printer is set for direct thermal
mode.
Ribbon is not required with
direct thermal media. If you
are using direct thermal media,
remove the ribbon. This error
message will not affect
printing.
If you are using thermal
transfer media, which requires
ribbon, set the printer for
Thermal Transfer mode. See
Print Method on page 94.
STATUS light steady yellow
SUPPLIES light flashing yellow
In thermal transfer mode:
• ribbon is not loaded
• ribbon is loaded incorrectly
• the ribbon sensor is not
detecting ribbon
• media is blocking the
ribbon sensor
1. Load ribbon correctly. See
Load the Ribbon
on page 65.
2. Calibrate the printer. See
Media and Ribbon Sensor
Calibration on page 105.
In thermal transfer mode, the
printer did not detect the
ribbon even though it is loaded
correctly.
1. Print a sensor profile (see
Print Information
on page 100). The ribbon
out threshold (
2) is likely
too high, above the line that
indicates where the ribbon
is detected (
1).
2. Calibrate the printer (see
Media and Ribbon Sensor
Calibration on page 105)
or load printer defaults (see
Load Defaults
on page 104).
If you are using direct thermal
media, the printer is waiting
for ribbon to be loaded
because it is incorrectly set for
thermal transfer mode.
Set the printer for Direct
Thermal mode. Refer to the
User Guide for information
about changing the print
method.
Table 15 • Error Messages (Continued)
Display/
Indicator Lights
Possible Cause Recommended Solution
WARNING
RIBBON IN
ALERT
RIBBON OUT
1
2