Operation Manual

Troubleshooting
Ribbon Problems
156
P1048261-005 11/5/15
The printer does not
detect when the
ribbon runs out.
The printer may have been
calibrated without ribbon or
without the ribbon loaded
properly.
1. Make sure that ribbon is loaded correctly so
that it can be detected by the ribbon sensor.
Under the printhead, the ribbon should track
all the way back, near the printer’s firewall.
See Load the Ribbon on page 65.
2. Calibrate the printer. See Calibrate the
Ribbon and Media Sensors on page 122.
In thermal transfer
mode, the printer did
not detect the ribbon
even though it is
loaded correctly.
The printer indicates
that ribbon is out,
even though ribbon is
loaded correctly.
The printer was not calibrated
for the label and ribbon being
used.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors on page 122.
Table 14 • Ribbon Problems (Continued)
Problem Possible Cause Recommended Solution