Operation Manual

157
Troubleshooting
Error Messages
11/5/15 P1048261-005
Error Messages
The ZT230 control panel displays messages when there is an error. See Table 15 for errors, the
possible causes, and the recommended solutions.
QuickHelp Pages Most error messages will include the option to view a QuickHelp page.
The lower right-hand corner of the message displays
QR.
To access a QuickHelp page from an error message, do the following:
1. Press RIGHT SELECT to select QR.
The printer displays a QuickHelp page specific to that error message. This page includes a
QR code, such as this.
2. Scan the QR code with a smartphone.
Your phone accesses either a video specific to that error message or the Zebra support
page for your printer.
Table 15 • Error Messages
Display/
Indicator Lights
Possible Cause Recommended Solution
STATUS light steady red
PAUSE light steady yellow
The printhead is not fully
closed.
Close the printhead
completely.
The printhead open sensor is
not working properly.
Call a service technician to
replace the sensor.
STATUS light steady red
SUPPLIES light steady red
The media is not loaded or is
loaded incorrectly.
Load media correctly.
Misaligned media sensor. Check the position of the
media sensor.
The printer is set for
noncontinuous media, but
continuous media is loaded.
1. Install the proper media
type, or reset printer for the
current media type.
2. Calibrate the printer. See
Media and Ribbon Sensor
Calibration on page 105.
HEAD OPEN
CLOSE HEAD
MEDIA OUT
LOAD MEDIA