User Manual

58
ZQ300 Series User Guide
Troubleshooting Tests
Printing a Conguration Report
To print out a listing of the printer’s current conguration follow
these steps:
1. Turn the printer off. Load the media compartment with jour-
nal media (media with no black bars printed on the back)
2. Follow the steps outlined in Printing a Conguration
Report on Page 38.
Refer to Figure 27 for a sample conguration printout.
Communications Diagnostics
If there is a problem transferring data between the comput-
er and the printer, try putting the printer in the Communications
Diagnostics Mode (also referred to as the “DUMP” mode). The
printer will print the ASCII characters and their text representation
(or the period ‘.’, if not a printable character) for any data received
from the host computer
To enter Communications Diagnostics Mode:
1. Print a conguration label as described above.
2. At the end of 2nd diagnostics report, the printer will print:
“Press FEED key to enter DUMP mode”.
3. Press the FEED key. The printer will print: “Entering DUMP
mode”.
Note • If the FEED key is not pressed within 3 seconds, the
printer will print “DUMP mode not entered” and will resume
normal operation.
4. At this point, the printer is in DUMP mode and will print the
ASCII hex codes of any data sent to it, and their text repre-
sentation (or “.” if not a printable character).
Additionally, a le with a “.dmp” extension containing the ASCII
information will be created and stored in the printer’s memory. It
can be viewed, “cloned” or deleted using the Label Vista applica-
tion. (Refer the Label Vista documentation for more information.)
To terminate the Communications Diagnostics Mode and return
the printer to normal operations: