ZM400/ZM600 Industrial/Commercial Printer User Guide
© 2007 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. This product may contain ZPL®, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and Monotype Imaging fonts.
Declaration of Conformity Declaration of Conformity I have determined that the Zebra printers identified as the ZM™ Series Z4M, Z6M, Z4Mplus, Z6Mplus, R4Mplus, ZM400, ZM600 manufactured by: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061-3109 U.S.A.
iv Compliance Information Compliance Information Compliance Information FCC Compliance Statement This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation.
Contents Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
vi Contents 2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 4 • Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enter Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
viii Contents Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Power-On Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114 PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About This Document This section provides you with contact information, document structure and organization, and additional reference documents. Contents Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or to troubleshoot problems with the printer. How This Document Is Organized The User Guide is set up as follows: 79695L-001 Rev. A Section Description Introduction on page 7 This section shows the operational controls and location of major components used when loading media.
About This Document Contacts Contacts You can contact Zebra Technologies Corporation at the following: Web Site http://www.zebra.com Technical Support via the Internet is available 24 hours per day, 365 days per year. Go to http://www.zebra.com/support. The Americas Regional Headquarters Technical Support Customer Service Dept. Zebra Technologies International, LLC 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.
4 About This Document Document Conventions Document Conventions The following conventions are used throughout this document to convey certain information. Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in Bubbledot ICG font.
About This Document Document Conventions Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example. Figure 1 • Sample Figure with Callouts 1 2 1 2 3/27/07 FEED button CANCEL button ZM400/ZM600 User Guide 79695L-001 Rev.
6 About This Document Document Conventions Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ _______________
1 Introduction This section shows the operational controls and location of major components used when loading media. Contents External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 Introduction External View External View Figure 2 and Figure 3 show the components and connections on the outside of the printer. Figure 2 • Front of Printer 2 1 1 2 Control panel Media door Figure 3 • Rear of Printer 3 4 5 1 2 3 4 Power switch (O = off, I = on) AC power connector Wireless print server card slot (Ethernet) Wireless card ejector button 79695L-001 Rev.
Introduction Printer Media Compartment Printer Media Compartment Figure 4 shows the components inside the media compartment of your printer. Depending on installed options, your printer may look slightly different. Note • For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
10 Introduction Control Panel Control Panel The control panel contains the lights that indicate basic operation and the buttons that you may need to press during basic operation. The control panel buttons and lights are labeled in Figure 5. Descriptions for each are located in Table 1 and Table 2. Figure 5 • Control Panel 1 2 3 4 5 12 6 11 10 7 9 8 1 2 3 4 5 6 7 8 9 10 11 12 79695L-001 Rev.
Introduction Control Panel Control Panel Buttons Table 1 • Control Panel Buttons Button Function FEED Forces the printer to feed one blank label each time the button is pressed. • Printer not printing: one blank label immediately feeds. • Printing: one blank label feeds after the current batch of labels is complete. PAUSE Starts and stops the printing process. • Printer not printing: no printing occurs. (Press PAUSE again to resume printing.
12 Introduction Control Panel Control Panel Lights Table 2 • Control Panel Lights Light Status Indication POWER Off The printer is off, or no power is applied. On The printer is on. Off Normal printer operation. On The printer has stopped all printing operations. Flashing The Pause light flashes when initializing FLASH memory and in Peel-Off Mode when the label is available. Off Normal printer operation (no errors). PAUSE ERROR On An error condition is preventing printing.
Introduction Printer Language Modes Printer Language Modes Depending on how your printer was ordered, it came from the factory with firmware that operates in or allows you to use certain commands for one of the following printer languages: • Zebra Programming Language (ZPL®) • Eltron® Programming Language (EPL™) Firmware Downloads You may download firmware to the printer at any time to change from one printer language to another.
14 Introduction Printer Language Modes Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ___________________
2 Printer Setup This section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer. Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16 Printer Setup Before You Begin Before You Begin Review this checklist, and resolve any issues before you set up or use your printer. Unpack and Inspect the Printer Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 17. Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 18.
Printer Setup Handling the Printer Handling the Printer This section describes how to handle your printer. Unpack and Inspect the Printer When you receive the printer, immediately unpack it and inspect for shipping damage. • Save all packing materials. • Check all exterior surfaces for damage. • Raise the media door, and inspect the media compartment for damage to components. If you discover shipping damage upon inspection: • Immediately notify the shipping company and file a damage report.
18 Printer Setup Select a Site for the Printer Select a Site for the Printer Consider the following when selecting an appropriate location for your printer. Select a Surface Select a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart. For the printer’s weight and dimensions, see General Specifications on page 124.
Printer Setup Select a Data Communication Interface Select a Data Communication Interface Table 5 provides basic information about data communication interfaces that you can use to connect your printer to a computer. You may send label formats to the printer through any data communication interface that is available. Select an interface that is supported by both your printer and your computer or your Local Area Network (LAN).
20 Printer Setup Select a Data Communication Interface Data Cables and Wireless Cards You must supply all data cables or wireless cards for your application. Data Cables Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metallized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits. To minimize electrical noise pickup in the cable: • Keep data cables as short as possible.
Printer Setup Select a Data Communication Interface Table 6 • Connecting the Printer to a Computer or Network (Continued) Interface Connection and Configuration IEEE 1284 Bidirectional Parallel No additional configuration is necessary. USB No additional configuration is necessary. Caution • Be careful not to plug the USB cable into the wired Ethernet print server connector on the printer because doing so will damage the connector. 3/27/07 ZM400/ZM600 User Guide 79695L-001 Rev.
22 Printer Setup Select a Data Communication Interface Table 6 • Connecting the Printer to a Computer or Network (Continued) 79695L-001 Rev. A Interface Connection and Configuration Internal wired Ethernet print server Refer to the ZebraNet 10/100 Print Server User and Reference Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.
Printer Setup Connect the Printer to a Power Source Connect the Printer to a Power Source The AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the printer. If a power cable was not included with your printer, refer to Power Cord Specifications on page 24. Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation.
24 Printer Setup Connect the Printer to a Power Source Power Cord Specifications Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration. Depending on how your printer was ordered, a power cord may or may not be included.
Printer Setup Types of Media Types of Media Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.
26 Printer Setup Types of Media Table 7 • Roll and Fanfold Media Media Type Non-Continuous Roll Media How It Looks Description Roll media is wound on a 3-in. (76-mm) core. Individual labels are separated by one or more of the following methods: • Web media separates labels by gaps, holes, or notches. • Black mark media uses pre-printed black marks on the back side of the media to indicate label separations.
Printer Setup Ribbon Overview Ribbon Overview Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be. When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.
28 Printer Setup Ribbon Overview 4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label? If ink from the ribbon... Then... Adhered to the label The ribbon is coated on the outside and can be used with the standard Thermal Transfer option (black ribbon spindle). In the ribbon loading procedure, instructions are marked with this symbol.
3 Operations This section provides the procedures for loading and calibrating the printer. Note • Complete the tasks and resolve the issues in Printer Setup on page 15 before operating the printer. Contents Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print Mode Descriptions and Printer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
30 Operations Print Modes and Printer Options Print Modes and Printer Options The printer can use different print modes and options for label removal (Table 8). Use a print mode that matches the media being used and the printer options available. For more information on the types of media, see Types of Media on page 25. To select a print mode, see Select Print Mode on page 64.
Operations Print Modes and Printer Options Media Paths Table 9 shows the media paths for print mode and printer option combinations using roll media. Fanfold media uses the same print modes and printer options as roll media.
32 Operations Print Modes and Printer Options Table 9 • Media Paths for Print Modes with Various Printer Options (Continued) Print Mode Printer Option Cutter or Delayed Cut Cutter (shown with an optional catch tray) Rewind Rewind Media Path Red solid lines = media, Blue dotted lines = backing only 79695L-001 Rev.
Operations Load Media Load Media The beginning steps for loading media apply to all printers, including those that have the peel-off, liner take-up, cutter, or rewind option. When you have completed these beginning steps, continue with the media loading instructions for the print mode and printer options that apply to you. For more information about print modes and printer options, see Print Modes and Printer Options on page 30.
34 Operations Load Media 3. Insert media into the printer. Follow the instructions for roll or fanfold media, as appropriate. Fanfold Media Roll Media a. Remove and discard any tags or labels that are dirty or that are held by adhesives or tape. a. Flip down the media supply guide. b. Flip down the media supply guide. b. Feed the media through the rear or bottom access slot. Rear Feed c. Place the roll of media on the media supply hanger. Push the roll as far back as it will go.
Operations Load Media Fanfold Media (Continued) Roll Media (Continued) e. Slide in the media supply guide until it touches the edge of the roll. d. Flip up the media supply guide. e. Slide in the media supply guide until it touches the edge of the media. 4. Feed the media under the dancer assembly (1), the upper media sensor (2), and the ribbon sensor (3). Slide the media back until it touches the inside back wall of the upper media sensor. 3 2 1 5.
36 Operations Load Media Additional Steps for Tear-Off Mode After completing Beginning Steps for all Print Modes and Printer Options on page 33, continue with this section to operate the printer in Tear-Off mode. To operate the printer in Tear-Off mode, complete these steps: 1. Slide in the media guide until it touches the outer edge of the media. 2. Set the printer to Tear-Off mode. See Select Print Mode on page 64 for instructions. 3. Close the printhead assembly. 4.
Operations Load Media Additional Steps for Peel-Off Mode (with or without Liner Take-Up) After completing Beginning Steps for all Print Modes and Printer Options on page 33, continue with this section to operate the printer in Peel-Off mode with or without liner take-up. Your printer must have the Peel option, the Liner Take-Up option, or the Rewind option installed. See Print Modes and Printer Options on page 30 for more information.
38 Operations Load Media 3. Push down the peel-off mechanism release lever to open the peel assembly. 4. Feed the liner over the tear-off/peel-off bar (1) and behind the peel assembly (2). Make sure that the end of the liner falls outside of the printer. 1 2 5. Complete this step only if you want to use Peel-Off mode with liner take-up. Your printer must have the Liner Take-Up option or the Rewind option installed. Follow the instructions for your printer option. Rewind Option a.
Operations Load Media Rewind Option (Continued) 3/27/07 b. Loosen the thumbscrew on the rewind media guide. c. Slide the rewind media guide all the way out, and then fold it down. d. Slide an empty core onto the rewind spindle. ZM400/ZM600 User Guide Liner Take-Up Option (Continued) b. Push the liner back until it touches the back plate of the liner take-up spindle assembly. c. Wrap the liner around the liner take-up spindle and turn the spindle counterclockwise to tighten the liner.
40 Operations Load Media Rewind Option (Continued) 79695L-001 Rev. A e. Wrap the liner around the core and turn the rewind spindle counterclockwise to tighten the liner. f. Fold up the rewind media guide, and then slide it in until it touches the liner. g. Tighten the thumbscrew on the rewind media guide. ZM400/ZM600 User Guide Liner Take-Up Option (Continued) (No additional steps for the liner take-up option.
Operations Load Media 6. Caution • Use the peel release lever and your right hand to close the peel assembly. Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers. Close the peel assembly using the peel-off mechanism release lever. 7. Slide in the media guide until it touches the outer edge of the media. 8. Set the printer to Peel-Off mode. See Select Print Mode on page 64 for instructions. 9. Close the printhead assembly. 10.
42 Operations Load Media Additional Steps for Cutter or Delayed Cut Mode After completing Beginning Steps for all Print Modes and Printer Options on page 33, continue with this section to operate the printer in Cutter or Delayed Cut mode. To operate the printer in Cutter or Delayed Cut mode, complete these steps: 1. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers. Feed the media through the cutter (1). 1 2.
Operations Load Media 4. Close the printhead assembly. 5. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Cutting begins automatically. Additional Steps for Rewind Mode After completing Beginning Steps for all Print Modes and Printer Options on page 33, continue with this section to operate the printer in Rewind mode. For additional procedures related to the rewind option, see Routine Maintenance for the Rewind Option on page 96.
44 Operations Load Media 2. Feed the media over the peel assembly (1). 1 3. Feed the media under the media alignment roller (1). 1 4. Loosen the thumbscrew on the rewind media guide. 5. Slide the rewind media guide all the way out, and then fold it down. 79695L-001 Rev.
Operations Load Media 6. Slide an empty core onto the rewind spindle. 7. Wrap the media around the core and turn the rewind spindle counterclockwise to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle. 8. Fold up the rewind media guide, and then slide it in until it touches the media. 9. Tighten the thumbscrew on the rewind media guide. 3/27/07 ZM400/ZM600 User Guide 79695L-001 Rev.
46 Operations Load Media 10. Slide in the media guide until it touches the outer edge of the media. 11. Set the printer to Rewind mode. See Select Print Mode on page 64 for instructions. 12. Close the printhead assembly. 13. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Rewinding begins automatically. 79695L-001 Rev.
Operations Load Ribbon Load Ribbon Always use ribbon that is wider than the media to protect the printhead from wear. For direct thermal printing, do not load ribbon in the printer. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. To avoid damaging your printer, follow the directions for the Thermal Transfer option installed in your printer.
48 Operations Load Ribbon Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
Operations Load Ribbon 3. Insert the ribbon into the printer. In this step, follow the instructions for the Thermal Transfer option installed in your printer. Ribbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle) a. Hold the ribbon with the loose end unrolling clockwise. a. Hold the ribbon with the loose end unrolling counterclockwise. b. Place the roll of ribbon on the ribbon supply spindle (1) and push it all the way back. b.
50 Operations Load Ribbon 4. Close the printhead assembly. 5. Wind the ribbon clockwise onto the ribbon take-up spindle (1). Ribbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle) 1 79695L-001 Rev.
Operations Load Ribbon Remove Used Ribbon To remove used ribbon, complete these steps: 1. Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may damage the spindle. If the ribbon has not run out, cut or break it before the ribbon take-up spindle (1). 1 2. To loosen the ribbon, squeeze it against the ribbon take-up spindle tension blades (1). At the same time, turn the ribbon take-up spindle release knob counterclockwise (2).
52 Operations Calibrate the Printer Calibrate the Printer Auto Calibration By default, the printer automatically calibrates on power up or when the printhead is closed. During auto calibration, the printer determines the label length and sensor settings. The results of the auto calibration are stored in the printer’s memory and are retained even if printer power is removed. These parameters remain in effect until the next calibration is performed.
Operations Adjust Printhead Pressure Adjust Printhead Pressure You may need to adjust printhead pressure if printing is too light on one side, if you use thick media, or if the media drifts from side to side during printing. See Figure 10. The ZM400 pressure adjustment dials have four possible settings designated by blocks of increasing size embossed on the print mechanism.
54 Operations Adjust Printhead Pressure Table 11 • ZM600 Printhead Pressure Media Width Inside Dial Outside Dial 2 in. (50 mm) 6 1 3 in. (75 mm) 6 2 4 in. (100 mm) 7 3 5 in. (125 mm) 7 4 5.5 in. and up (140 mm and up) 6 6 2. If necessary, adjust the pressure adjustment dials as follows: 79695L-001 Rev. A If the media... Then... Requires higher pressure to print well Increase both dials one position.
4 Configuration This section describes the control panel parameters that are used to configure the printer for operation. Contents Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56 Configuration Setup Mode Setup Mode After you have installed the media and ribbon and the Power-On Self Test (POST) is complete, the control panel displays PRINTER READY. You may now set printer parameters for your application using the control panel display and the buttons directly below it. If it becomes necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 119.
Configuration Setup Mode Exit Setup Mode To leave Setup mode, complete these steps: 1. Press SETUP/EXIT. The LCD displays SAVE CHANGES. 2. Press PLUS (+) or MINUS (-) to display the save options: LCD Description PERMANENT Stores values in the printer even when power is turned off. TEMPORARY Saves the changes until power is turned off.
58 Configuration Change Password-Protected Parameters Change Password-Protected Parameters Certain parameters, including the communication parameters, are password-protected by factory default. Caution • Do not change password-protected parameters unless you have a complete understanding of the parameters’ functions. If the parameters are set incorrectly, the printer may function unpredictably. The first time that you attempt to change a password-protected parameter, the printer displays ENTER PASSWORD.
Configuration Print a Configuration Label Print a Configuration Label A configuration label lists the printer settings that are stored in configuration memory. After you load the media, print a configuration label as a record of your printer’s current settings. Keep the label to use when troubleshooting printing problems. To print a configuration label, complete these steps: 1. On the control panel, press SETUP/EXIT. 2. Press or to scroll through the parameters until you reach LIST SETUP. 3.
60 Configuration Print a Network Configuration Label Print a Network Configuration Label If you are using a print server, you can print a network configuration label after the printer is connected to the network. To print a network configuration label, complete these steps: 1. On the control panel, press SETUP/EXIT. 2. Press PLUS (+) or MINUS (-) to scroll through the parameters until you reach LIST NETWORK. 3. Press SELECT to select the parameter. 4. Press PLUS (+) to confirm printing.
Configuration Control Panel Parameters Control Panel Parameters Use the LCD on the control panel to view and adjust printer settings. How to View or Modify Parameters While viewing parameters, press PLUS (+) to continue to the next parameter, or press MINUS (-) to return to the previous parameter in the cycle. Press SELECT when you want to modify a parameter or view its options.
62 Configuration Control Panel Parameters Standard Printer Parameters Table 12 shows parameters in the order in which they are displayed when you press PLUS (+) after entering Setup mode. Table 12 • Printer Parameters (Page 1 of 24) Parameter ZPL and XML EPL Action/Explanation Adjust Print Darkness Darkness (burn duration) settings depend on a variety of factors, including ribbon type, media type, and the condition of the printhead. You may adjust the darkness for consistent high-quality printing.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 2 of 24) Parameter Action/Explanation Adjust Print Speed Adjusts the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality. Print speed changes take effect upon exiting Setup mode. Default Value: 2 IPS Range: • 200 dpi: 2 to 10 IPS • 300 dpi: 2 to 8 IPS • 600 dpi: 1 to 4 IPS To change the value shown: 1. 2. 3. 4. 3/27/07 Press SELECT to select the parameter.
64 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 3 of 24) Parameter Action/Explanation Adjust the Tear-Off Position This parameter establishes the position of the media over the tear-off/peel-off bar after printing. See Figure 13. Higher numbers move the media out (the tear line moves closer to the leading edge of the next label), and lower numbers move the media in (the tear line moves closer to the edge of the label just printed).
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 4 of 24) Parameter Action/Explanation Set Media Type This parameter tells the printer the type of media that you are using (see Types of Media on page 25 for more information). Selecting continuous media requires that you include a label length instruction in your label format (^LLxxxx if you are using ZPL or ZPL II).
66 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 5 of 24) Parameter Action/Explanation Set Print Width This parameter specifies the printable area across the width of the label. Table 13 shows the ranges and default values for print width, which are based on the printer model and the printhead resolution.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 6 of 24) Parameter Action/Explanation Set Maximum Label Length This parameter is used during the media portion of the calibration process. Always set maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length (Figure 14). If the value is set to a smaller value than the label length, the printer assumes that continuous media is loaded, and the printer cannot calibrate.
68 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 7 of 24) Parameter Action/Explanation Set Early Warning for Maintenance When this feature is enabled, the printer provides warnings when the printhead needs to be cleaned. Default Value: MAINT. OFF Selections: MAINT. OFF, MAINTENANCE ON To change the Early Warning settings: 1. Press SELECT to select the parameter. 2. When the LCD displays EARLY WARNING MAINTENANCE, press PLUS (+) or MINUS (-) to toggle between OFF and ON.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 8 of 24) Parameter Action/Explanation Set Printhead Life for Early Warning This parameter appears only when Early Warning for Maintenance is enabled. Set this value to the number of inches of media that the printhead is expected to print. Default Value: 1,000,000 inches Range: 100 to 1,000,000 inches To change the value shown: 1. Press SELECT to select the parameter. 2. Press MINUS (-) to move the cursor. 3.
70 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 9 of 24) Parameter Action/Explanation Print Counter Readings Prints a label that lists the odometer readings for the following: • the non-resettable counter • the two user-controlled counters • the Early Warning for Maintenance counters, which indicate when the printhead was last cleaned and the printhead life If the Early Warning for Maintenance feature is disabled, the counters related to it do not print.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 10 of 24) Parameter Action/Explanation List Formats This option prints a label that lists the available formats stored in the printer’s RAM, Flash memory, or optional memory card. To print a list of the available formats: 1. Press SELECT to select the parameter. 2. Press PLUS (+) to select PRINT. 3. Press SELECT to deselect the parameter.
72 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 11 of 24) Parameter ZPL and XML only Action/Explanation Format Memory Card This option erases all previously stored information from the optional 64 MB flash chip on the Wireless Plus option board. This parameter appears only when a Wireless Plus option board with the flash chip populated is installed. Caution • This option completely erases the flash chip. To format a memory card: 1. Press SELECT to select the parameter. 2.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 12 of 24) Parameter Action/Explanation Initialize Flash Memory This option erases all previously stored information from Flash memory. Caution • This option completely erases the Flash memory. To initialize Flash memory: 1. Press SELECT to select the parameter. 2. If prompted for a password, enter the printer password. For instructions, see Change Password-Protected Parameters on page 58. The display shows INITIALIZE FLASH? 3.
74 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 13 of 24) Parameter Action/Explanation Calibrate Media and Ribbon Sensor Sensitivity Use this procedure to adjust sensitivity of media and ribbon sensors. Important • Follow this procedure exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press MINUS (-) at any step in this procedure to cancel the process. To perform a media and ribbon sensor calibration: 1.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 14 of 24) Parameter Action/Explanation Set Parallel Communications Select the communications port that matches the one being used by the host computer. Default Value: BIDIRECTIONAL Selections: BIDIRECTIONAL, UNIDIRECTIONAL To change the value shown: 1. Press SELECT to select the parameter. 2. Press PLUS (+) or MINUS (-) to scroll through the options. 3. Press SELECT to accept any changes and deselect the parameter.
76 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 15 of 24) Parameter Action/Explanation Set Data Bits This setting applies only when the serial port is used. The data bits of the printer must match the data bits of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer. Default Value: 8 BITS Selections: 7 BITS, 8 BITS To change the value shown: 1. Press SELECT to select the parameter. 2.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 16 of 24) Parameter ZPL and XML only Action/Explanation Set Protocol Protocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host computer signifying that data has been received. Select the protocol that is requested by the host computer. Further details on protocol can be found in the ZPL Programming Guide.
78 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 17 of 24) Parameter ZPL and XML only Action/Explanation Set Control Prefix Character The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction. Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly. Default Value: 7E ~ Range: 00 to FF To change the value shown: 1. 2. 3. 4.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 18 of 24) Parameter ZPL and XML only Action/Explanation Set Delimiter Character The delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. See the ZPL Programming Guide for more information. Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.
80 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 19 of 24) Parameter Action/Explanation Select Media Power-Up Option This parameter sets the action of the media when you turn on the printer. Default Value: CALIBRATION Selections: CALIBRATION, SHORT CAL, LENGTH, NO MOTION, FEED • Calibration adjusts sensor levels and thresholds, determines length, and feeds the media to the next web.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 20 of 24) Parameter Action/Explanation Select Backfeed Sequence This parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by ~JS when received as part of a label format (see the ZPL Programming Guide for more information).
82 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 21 of 24) Parameter ZPL and XML only Action/Explanation Set Reprint Mode When reprint mode is enabled, you can reprint the last label printed either by issuing the ~PR ZPL command or by pressing MINUS (-) on the control panel. Default Value: DISABLED Selections: ENABLED, DISABLED To change the value shown: 1. Press SELECT to select the parameter. 2. Press PLUS (+) or MINUS (-) to toggle between the options. 3.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 22 of 24) Parameter ZPL and XML only Action/Explanation Select Format Convert Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale. Default Value: NONE Selections: NONE, 150 → 300, 150 → 600, 200 → 600, 300 → 600 To change the value shown: 1. Press SELECT to select the parameter. 2.
84 Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 23 of 24) Parameter Action/Explanation Set Real-Time Clock (RTC) Date This parameter allows you to set the date following the convention selected in IDLE DISPLAY. To change the value shown: 1. 2. 3. 4. Press SELECT to select the parameter. Press MINUS (-) to move to the next digit position. Press PLUS (+) to change the value of the digit. Press SELECT to accept any changes and deselect the parameter.
Configuration Control Panel Parameters Table 12 • Printer Parameters (Page 24 of 24) Parameter Action/Explanation Select the Display Language This parameter changes the language displayed on the LCD. Each language selection is displayed in the language itself. Default Value: ENGLISH Selections: ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN, NORWEGIAN, PORTUGUESE, SWEDISH, DANISH, SPANISH 2, DUTCH, FINNISH, JAPANESE, KOREAN, SIMPLIFIED CHINESE, TRADITIONAL CHINESE To change the value shown: 1.
86 Configuration Control Panel Parameters Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ ________________
5 Routine Maintenance This section provides routine cleaning and maintenance procedures. Contents Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . .
88 Routine Maintenance Replacing Printer Components Replacing Printer Components Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components. See Cleaning Schedule and Procedures on page 89 for the recommended cleaning intervals.
Routine Maintenance Cleaning Schedule and Procedures Cleaning Schedule and Procedures Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this printer. Specific cleaning procedures are provided on the following pages. Table 14 shows the recommended cleaning schedule. These intervals are intended as guidelines only. You may have to clean more often, depending upon your application and media. .
90 Routine Maintenance Cleaning Procedures Clean the Printhead and Platen Roller You can minimize printhead wear and maintain print quality with regular preventive measures. Over time, the movement of media or ribbon across the printhead wears through the protective ceramic coating, exposing and eventually damaging the print elements (dots). To avoid abrasion: • Clean the printhead frequently, and use well-lubricated thermal transfer ribbons with backings optimized to reduce friction.
Routine Maintenance Cleaning Procedures Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool. Caution • Before touching the printhead assembly, discharge any built-up static electricity by touching the metal printer frame or by using an antistatic wriststrap and mat. To clean the printhead and platen roller, complete these steps: 1. Open the printhead assembly. 2. Remove the media and ribbon. 3.
92 Routine Maintenance Cleaning Procedures 4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the solvent to evaporate. 5. Reload media and ribbon, and close the printhead assembly. Note • If performing this procedure does not improve print quality, try cleaning the printhead with Save-A-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller for more information.
Routine Maintenance Cleaning Procedures Clean the Media Compartment and Sensors To clean the media compartment and sensors, complete these steps: 1. Brush or vacuum any accumulated paper lint and dust away from the media and ribbon paths. 2. Brush or vacuum any paper lint and dust away from the sensors (see Figure 16). Figure 16 • Cleaning the Sensors 1 3 2 1 2 3 3/27/07 Take-label sensor Ribbon sensor Media sensor ZM400/ZM600 User Guide 79695L-001 Rev.
94 Routine Maintenance Cleaning Procedures Clean the Cutter Module If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter. Caution • For personnel safety, always power off and unplug the printer before performing this procedure. To clean the cutter module, complete these steps: 1. Turn the printer off (O), and unplug the printer from its power source. 2. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Routine Maintenance Cleaning Procedures 4. See Figure 17. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper cutting surface (1) and the cutter blade (2). In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate. Figure 17 • Cleaning the Cutter Module 1 2 5. Replace the cutter shield. 6.
96 Routine Maintenance Routine Maintenance for the Rewind Option Routine Maintenance for the Rewind Option When you use the Rewind option, you will periodically need to remove printed labels or used liner from the rewind spindle. You may also need to adjust the media alignment for the Rewind option. Remove Printed Labels or Liner from the Rewind Spindle To remove printed labels or liner from the rewind spindle, complete these steps: 1.
Routine Maintenance Routine Maintenance for the Rewind Option 4. Slide the rewind media guide all the way out, and then fold it down. 5. Slide the core with the liner from the take-up spindle. 3/27/07 ZM400/ZM600 User Guide 79695L-001 Rev.
98 Routine Maintenance Routine Maintenance for the Rewind Option Adjust Media Alignment for Rewind Option The instructions below apply only if the printer has a Rewind option. The liner should be installed flush against the backplate of the rewind spindle to prevent the media/backing from winding too loosely. Perform the adjustments in the order given. Do only what is needed to solve the problem. To adjust the media alignment for printers with the Rewind option, complete these steps: 1.
6 Troubleshooting This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included. Contents Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
100 Troubleshooting Troubleshooting Checklists Troubleshooting Checklists If an error condition exists with the printer, review this checklist: Is there an error message on the LCD? If yes, see LCD Error Messages on page 101. Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 74. Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 74.
Troubleshooting LCD Error Messages LCD Error Messages The LCD displays messages when there is an error. See Table 15 for LCD errors, the possible causes, and the recommended solutions. Table 15 • LCD Error Messages LCD Display/ Printer Condition ERROR CONDITION INVALID HEAD Possible Cause Recommended Solution The printhead was replaced with one that is not a genuine Zebra™ printhead.. Install a genuine Zebra™ printhead. In thermal transfer mode, ribbon is not loaded or incorrectly loaded.
102 Troubleshooting LCD Error Messages Table 15 • LCD Error Messages (Continued) LCD Display/ Printer Condition WARNING RIBBON IN Possible Cause Recommended Solution Ribbon is loaded, but the printer is set for direct thermal mode. Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing. The ERROR light flashes. ERROR CONDITION PAPER OUT The printer stops; the ERROR light flashes.
Troubleshooting LCD Error Messages Table 15 • LCD Error Messages (Continued) LCD Display/ Printer Condition WARNING HEAD COLD The printer prints while the ERROR light flashes. Possible Cause Recommended Solution Caution • An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool. The printhead temperature is approaching its lower operating limit.
104 Troubleshooting LCD Error Messages Table 15 • LCD Error Messages (Continued) LCD Display/ Printer Condition DEFRAGMENTING Possible Cause The printer is defragmenting memory. The printer stops. ERROR CONDITION CUTTER JAM The printer stops; the ERROR light flashes. OUT OF MEMORY (function) Recommended Solution Caution • Do NOT turn off the printer power during defragmenting. Doing so can damage the printer. Allow the printer to finish defragmenting.
Troubleshooting Print Quality Problems Print Quality Problems Table 16 identifies problems with print quality, the possible causes, and the recommended solutions. Table 16 • Print Quality Problems Problem Possible Cause Recommended Solution General print quality issues The printer is set at the incorrect print speed. For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. See Adjust Print Speed on page 63.
106 Troubleshooting Print Quality Problems Table 16 • Print Quality Problems (Continued) Problem Possible Cause Recommended Solution Wrinkled ribbon Ribbon fed through the machine incorrectly. See Load Ribbon on page 47. Incorrect burn temperature. Set the darkness to the lowest possible setting for good print quality. See Adjust Print Darkness on page 62. Incorrect or uneven printhead pressure. Set the printhead pressure to the minimum needed for good print quality.
Troubleshooting Print Quality Problems Table 16 • Print Quality Problems (Continued) Problem Possible Cause Vertical drift in top-of-form position The printer is out of calibration. Recalibrate the printer. Vertical image or label drift The bar code printed on a label does not scan. 3/27/07 Recommended Solution Vertical drift occurs during normal printer operation. Note • A vertical drift of ± 4 to 6 dot rows (approximately 0.5 mm) is within normal tolerances. Calibrate the printer.
108 Troubleshooting Calibration Problems Calibration Problems Table 17 identifies problems with calibration, the possible causes, and the recommended solutions. Table 17 • Calibration Problems Problem Possible Cause Recommended Solution Loss of printing registration on labels. Excessive vertical drift in top-of-form registration. The platen roller is dirty. Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 90.
Troubleshooting Communications Problems Communications Problems Table 18 identifies problems with communications, the possible causes, and the recommended solutions. Table 18 • Communications Problems Problem Possible Cause Recommended Solution A label format was sent to the printer but was not recognized. The DATA light does not flash. The communication parameters are incorrect. Check the printer driver or software communications settings (if applicable).
110 Troubleshooting Ribbon Problems Ribbon Problems Table 19 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions. Table 19 • Ribbon Problems Problem Possible Cause Recommended Solution Broken or melted ribbon Darkness setting too high. 1. Reduce the darkness setting. 2. Clean the printhead thoroughly. The printer does not detect when the ribbon runs out. The printer was calibrated without ribbon.
Troubleshooting Miscellaneous Printer Problems Miscellaneous Printer Problems Table 20 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions. Table 20 • Miscellaneous Printer Problems Problem Possible Cause Recommended Solution The LCD displays a language that I cannot read The language parameter was changed through the control panel or a firmware command. 1. Press SETUP/EXIT to enter configuration mode. 2. Press MINUS (-).
112 Troubleshooting Miscellaneous Printer Problems Table 20 • Miscellaneous Printer Problems (Continued) Problem Possible Cause Recommended Solution While in Peel-Off mode, media liner wraps around the platen roller. You are using perforated media, which is not recommended for Peel-Off mode. While operating in Peel-Off mode, use media that is not perforated. The printer fails to calibrate or detect the top of the label. The printer was not calibrated for the label being used.
Troubleshooting Printer Diagnostics Printer Diagnostics Self tests and other diagnostics provide specific information about the condition of the printer. The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer. The most commonly used are the Power-On and the CANCEL self tests. Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen roller.
114 Troubleshooting Printer Diagnostics CANCEL Self Test The CANCEL self test prints a configuration label (Figure 18). To perform the CANCEL Self Test, complete these steps: 1. Turn off (O) the printer. 2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first control panel light turns off. A printer configuration label prints (Figure 18). Figure 18 • Configuration Label 79695L-001 Rev.
Troubleshooting Printer Diagnostics PAUSE Self Test This self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies or to determine if any printhead elements are not working. Figure 19 shows a sample printout. To perform a PAUSE self test, complete these steps: 1. Turn off (O) the printer. 2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control panel light turns off.
116 Troubleshooting Printer Diagnostics FEED Self Test Different types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications. During the FEED self test, labels are printed at different darkness settings at two different print speeds. The relative darkness and the print speed are printed on each label.
Troubleshooting Printer Diagnostics 4. See Figure 21 and Table 21. Inspect the test labels and determine which one has the best print quality for your application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.
118 Troubleshooting Printer Diagnostics Table 21 • Judging Bar Code Quality Print Quality Description Too dark Labels that are too dark are fairly obvious. They may be readable but not “in-spec.” • The normal bar code bars increase in size. • The openings in small alphanumeric characters may fill in with ink. • Rotated bar code bars and spaces run together. Slightly dark Slightly dark labels are not as obvious. • The normal bar code will be “in-spec.
Troubleshooting Printer Diagnostics FEED and PAUSE Self Test Performing this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory. If the factory default values are permanently saved, a media calibration procedure must be performed. To perform a FEED and PAUSE self test, complete these steps: 1. Turn off (O) the printer. 2.
120 Troubleshooting Printer Diagnostics Communications Diagnostics Test The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR (carriage return).
Troubleshooting Printer Diagnostics Sensor Profile Use the sensor profile label to troubleshoot the following types of problems: • If the media sensor experiences difficulty in determining gaps (web) between labels. • If the media sensor incorrectly identifies preprinted areas on a label as gaps (web). • If the ribbon sensor cannot detect ribbon. For instructions on printing a sensor profile, see Print Sensor Profile on page 73.
122 Troubleshooting Printer Diagnostics Notes • ___________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________________________________________________________________ __________________
7 Specifications This section provides the features of and specifications for the printer. Contents General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Agency Approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Specifications . . . . . . . . . .
124 Specifications General Specifications General Specifications General Specifications ZM400 Height 13.3 in. 338 mm 13.3 in. 338 mm Width 10.9 in. 278 mm 13.4 in. 341 mm Depth 18.7 in. 475 mm 18.7 in. 475 mm Weight (without options) 32.4 lbs. 15 kg 34.7 lbs.
Specifications Agency Approvals Agency Approvals 3/27/07 Agency Approvals • • • • IEC 60950-1 EN55022 Class B EN55024 EN61000-3-2,3 Product Markings • • • • • • • • • • • • • • cTUVus CE FCC-B ICES-003 VCCI C-Tick NOM CCC GOST-R BSMI MIC ZIK S-Mark (Arg) SABS ZM400/ZM600 User Guide 79695L-001 Rev.
126 Specifications Printing Specifications Printing Specifications Printing Specifications ZM400 Print resolution 203 dots/in. 8 dots/mm 203 dots/in. 8 dots/mm 300 dots/in. 12 dots/mm 300 dots/in. 12 dots/mm 600 dots/in. 24 dots/mm N/A N/A 203 dots/in. 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 300 dots/in. 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 600 dots/in. 0.0016 in. x 0.0016 in. 0.
Specifications Printing Specifications Printing Specifications ZM400 ZM600 Programmable constant print speeds 203 dots/in. • 2.4 in. (61 mm) per second • 3 in. through 10 in. per second in 1-in. increments (76 mm through 254 mm per second in 25-mm increments) • 2.4 in. (61 mm) per second • 3 in. through 10 in. per second in 1-in. increments (76 mm through 254 mm per second in 25-mm increments) 300 dots/in. • 2.4 in. (61 mm) per second • 3 in. through 8 in. per second in 1-in.
128 Specifications Media Specifications Media Specifications Media Specifications Label length Minimum ZM400 ZM600 Tear-off 0.5 in. 13 mm 0.5 in. 13 mm Peel-off 0.5 in. 13 mm 0.5 in. 13 mm Rewind 0.5 in. 13 mm 0.5 in. 13 mm Cutter 1 in. 25.4 mm 1.0 in. 25.4 mm 200 or 300 dots/in. 39 in. 991 mm 39 in. 991 mm 600 dots/in. 20 in. 508 mm N/A N/A 1 in. 25.4 mm 2 in. 51 mm Tear/Cutter 4.5 in. 114 mm 7.0 in. 178 mm Peel/Rewind 4.25 in. 108 mm 6.75 in.
Specifications Ribbon Specifications Ribbon Specifications Ribbon can be wound with the coated side on the inside or outside. The ribbon used must match the Thermal Transfer option installed. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. For more information, see Ribbon Overview on page 27.
130 Specifications Printer Options Printer Options Option ZM400 ZM600 Cutter X X Peel-off X X Liner take-up X Not available Factory-installed 64 MB (58 MB user available) Flash memory X X 300 dpi printhead X X 600 dpi printhead X Not available Rewind X X External print server (10/100 or 10base-T) X X Internal print server (10base-T) X X Wireless print server X X 79695L-001 Rev.
Index A adhesive test for ribbon coating, 27 adjustments left position, 81 media alignment for rewind, 98 print darkness, 62 printhead pressure, 53 tear-off position, 64 agency approvals, 125 auto calibration, 52 B backfeed setting, 81 bar codes list available codes, 70 battery disposal, 88 baud setting, 75 before you begin setup, 16 bitmap scaling factor, 83 C calibration media and ribbon sensor, 74 setting for head close, 80 setting for media power up, 80 troubleshooting problems, 108 Canadian DOC comp
132 Index control panel buttons described, 11 enter Setup mode, 56 exit Setup mode, 57 LCD error messages, 101 lights described, 12 location, 8 overview and illustration, 10 parameters, 61 control prefix setting, 78 customer service, 3 cutter cleaning, 94 Cutter Jam message, 104 Cutter mode media path, 32 loading media for Cutter mode, 33 print mode use described, 30 selecting Cutter mode, 64 D darkness setting, 62 data bits setting, 76 data cables, 20 data source connections, 19 site selection, 18 date
Index I M idle display setting, 83 images list, 70 initialize Flash memory, 73 initialize memory card, 72 inspect for shipping damage, 17 international safety organization marks, 24 INVALID HEAD message, 101 manual calibration, 52 mark LED setting, 82 Mark Med S.
134 Index P PAPER OUT message, 102 parallel port characteristics of parallel connection, 19 connection and configuration, 21 connector location, 8 setting parallel communications, 75 parity setting, 76 passwords default, 58 disable, 58 entering, 58 setting password level, 84 PAUSE button description, 11 FEED and PAUSE self test, 119 PAUSE self test, 115 Peel-Off mode loading media, 33 media path, 31 print mode use described, 30 selecting, 64 power connect to power source, 23 power cord specifications, 24
Index R S recycling printer parts, 88 registration problems, 108 relative humidity requirements, 18 remove used ribbon, 51 replacement parts, 88 report shipping damage, 17 reprint mode for reprinting last label, 82 restore factory default settings, 57 network settings, 57 Rewind mode adjust media alignment, 98 liner removal, 96 loading media, 33 media path, 32 print mode use described, 30 selecting, 64 ribbon adhesive test, 27 determining coated side, 27 loading, 47 ordering, 3 removing, 51 ribbon LED se
136 Index T U Tear-Off mode loading media, 33 media path, 31 print mode use described, 30 selecting, 64 tear-off position adjustment, 64 technical support, 3 temperature requirements, 18 thermal transfer mode media scratch test, 27 setting, 65 THERMISTOR FAULT message cycling with other messages, 102 displayed alone, 102 time setting, 83 top of label printer cannot detect, 112 setting, 81 troubleshooting checklist, 100 communications problems, 109 diagnostic tests, 113 LCD error messages, 101 print qual
Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois 60061.3109 U.S.A.
