User Manual
Table Of Contents
- Terms of Use
- Publication Date
- About
- Contents
- Introduction
- Printer Features
- Printer Features
- Inside the ZD620 Dual Capacity Ribbon Roll Printer
- Inside the ZD620 and ZD420 Direct Thermal Printers
- Inside the ZD420 Ribbon Cartridge Printer
- Label Dispenser Option (field installable) - All Models
- Cutter Option (field installable) - All Models
- Linerless Media Tear-Off Option (Direct Thermal Models Only)
- Linerless Cutter Option (Direct Thermal Models Only)
- Identifying Platen Drive Rollers Types
- Printer Power Supply Options
- ZD620 Locking Printer Features
- Zebra Print Touch
- Printer Features
- Install Hardware Options
- Field Installable printer Accessories and Options
- Printer Connectivity Modules
- Media Handling Options
- Removing the Standard Bezel
- Installing the Label Dispenser
- Installing the Standard Media Cutter
- Installing the Linerless Media Cutter
- Installing the Linerless Media ‘Tear-Off’ Bezel
- Media Roll Core Size Adapters
- Print Resolution Upgrade Kits
- Installing the Attached Power Supply Base Options
- Installing the Attached Battery Base Options
- Installing the Battery into the Attached Power Base
- User Interface
- LCD User Interface
- Meaning of the Indicator Light Patterns
- Display Controls and Menus
- Battery Indicators and Controls
- Printer Configuration Menus
- Setup
- Printer Setup Overview
- Select a Location for the Printer
- Install Printer Options and Connectivity Modules
- Attaching Power
- Getting Ready to Print
- Loading Roll Media
- Loading Thermal Transfer Roll Ribbon
- Loading the ZD420 Ribbon Cartridge
- Run a SmartCal Media Calibration
- Test Printing with the Configuration Report
- Detecting a Media Out Condition
- Detecting a Ribbon Out Condition
- Connecting your Printer to a Computer
- Wi-Fi and Bluetooth Classic Wireless Connectivity Option
- Setup for Windows® OS
- Print Operations
- Thermal Printing
- Select a Print Mode
- Adjusting the Print Quality
- Darkness Control
- Adjusting the Print Width
- Printing on Fan-Fold Media
- Printing with Externally Mounted Roll Media
- Using the Label Dispenser Option
- Using the Linerless Options
- Sending Files to the Printer
- Ribbon Cartridge Programming Commands
- Printing with the Attached Battery Base and Battery Option
- Printer Fonts
- EPL Line Mode - Direct Thermal Printers only
- ZD620 and ZD420 Locking Printer Option
- Zebra® ZKDU — Printer Accessory
- ZBI 2.0™ — Zebra Basic Interpreter
- Setting the Power Failure Recovery Mode Jumper
- USB Host Port and Link-OS Usage Examples
- USB Host
- USB Host and Printer Usage Examples
- Items Required for the USB Host Exercises
- Files for Completing the Exercises
- Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
- Exercise 2: Print a Label Format from a USB Flash Drive
- Exercise 3: Copy Files to/from a USB Flash Drive
- Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
- Using the USB Hosts Port and the NFC Capabilities
- Maintenance
- Troubleshooting
- Tools
- Printer Diagnostics
- Power-On Self Test
- SmartCal Media Calibration
- Configuration Report (CANCEL Self Test)
- Printer Network (and Bluetooth) Configuration Report
- Print Quality Report (FEED self test)
- Reset Printer Factory Defaults (PAUSE + FEED Self Test)
- Reset Network Factory Defaults (PAUSE + CANCEL Self Test)
- Reset Button
- Communication Diagnostics Test
- Sensor Profile
- Advanced Mode
- Factory Test Modes
- Universal Serial Bus (USB) Interface
- Serial Port Interface
- ZD620 / ZD420 Thermal Transfer Models
- ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models
- ZD620 / ZD420 Direct Thermal Models
- Printer Diagnostics
- Media
- ZPL Configuration
Contents
12
• Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Recommended Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Cleaning the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Media Path Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Sensor Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Platen Cleaning and Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
ZD620 and ZD420 Direct Thermal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
ZD620 and ZD420 Thermal Transfer Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . .231
ZD420 Thermal Transfer Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
Updating Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Other Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
• Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Resolving Alerts and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Alert: Printhead Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Alert: Media Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Alert: Ribbon In (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . . . .245
Alert: Ribbon Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Alert: Ribbon Low (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . .247
Alert: CUT ERROR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
Alert: PRINTHEAD OVER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
Alert: PRINTHEAD SHUTDOWN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
Alert: PRINTHEAD UNDER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249
Alert: OUT OF MEMORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Resolving Print Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
Issue: General Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
Issue: No Print on the Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
Issue: Labels Are Distorted in Size or Print Area Start Position Varies . . . . . . . .253
Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254
Issue: Label Job Sent, No Data Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254
Issue: Label Job Sent, Skips Labels or Prints Bad Content . . . . . . . . . . . . . . . . .254
Issue: Label Job Sent, Data Transfers, But No Print . . . . . . . . . . . . . . . . . . . . . .255
Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256
Issue: Settings are Lost or Ignored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256
Issue: Non-continuous labels act as Continuous labels. . . . . . . . . . . . . . . . . . . .257
Issue: Printer Locks-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257
Issue: Erroneous Ribbon Cartridge Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257
Issue: Battery has a Red Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258