User Manual
Table Of Contents
- Copyright
- Terms of Use
- About
- Contents
- Introduction
- Printer Features
- Printer Features
- Inside the ZD620 Dual Capacity Ribbon Roll Printer
- Inside the ZD620 and ZD420 Direct Thermal Printers
- Inside the ZD420 Ribbon Cartridge Printer
- Label Dispenser Option (field installable) - All Models
- Cutter Option (field installable) - All Models
- Linerless Media Tear-Off Option (Direct Thermal Models Only)
- Linerless Cutter Option (Direct Thermal Models Only)
- Identifying Platen Drive Rollers Types
- Printer Power Supply Options
- ZD620 and ZD420 Locking Printer Features
- Zebra Print Touch
- Printer Features
- Install Hardware Options
- Field Installable printer Accessories and Options
- Printer Connectivity Modules
- Media Handling Options
- Installing the Attached Power Supply Base Options
- Controls and Indicators
- Printer Configuration Menus
- Setup
- Printer Setup Overview
- Select a Location for the Printer
- Install Printer Options and Connectivity Modules
- Attaching Power
- Getting Ready to Print
- Loading Roll Media
- Loading Thermal Transfer Roll Ribbon
- Loading the ZD420 Ribbon Cartridge
- Run a SmartCal Media Calibration
- Test Printing with the Configuration Report
- Detecting a Media Out Condition
- Detecting a Ribbon Out Condition
- Connecting your Printer to a Computer
- Wi-Fi and Bluetooth Classic Wireless Connectivity Option
- Setup for Windows® OS
- Print Operations
- Thermal Printing
- Determining Your Printer’s Configuration Settings
- Select a Print Mode
- Adjusting the Print Quality
- Darkness Control
- Adjusting the Print Width
- Printing on Fan-Fold Media
- Printing with Externally Mounted Roll Media
- Using the Label Dispenser Option
- Using the Linerless Options
- Sending Files to the Printer
- Printer Fonts
- EPL Line Mode - Direct Thermal Printers only
- Zebra® ZKDU — Printer Accessory
- ZD620 and ZD420 Locking Printer Option
- ZBI 2.0™ — Zebra Basic Interpreter
- Setting the Power Failure Recovery Mode Jumper
- USB Host Port and Link-OS Demonstration Examples
- USB Host
- USB Host and Printer Usage Examples
- Items Required for the USB Host Exercises
- Files for Completing the Exercises
- Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
- Exercise 2: Print a Label Format from a USB Flash Drive
- Exercise 3: Copy Files to/from a USB Flash Drive
- Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
- Using the USB Hosts Port and the NFC Capabilities
- Maintenance
- Troubleshooting
- Resolving Alerts and Errors
- Resolving Print Issues
- Communication Issues
- Miscellaneous Issues
- Tools
- Printer Diagnostics
- Power-On Self Test
- SmartCal Media Calibration
- Configuration Report (CANCEL Self Test)
- Printer Network (and Bluetooth) Configuration Report
- Print Quality Report (FEED self test)
- Reset Printer Factory Defaults (PAUSE + FEED Self Test)
- Reset Network Factory Defaults (PAUSE + CANCEL Self Test)
- Reset Button
- Communication Diagnostics Test
- Sensor Profile
- Advanced Mode
- Factory Test Modes
- Printer Diagnostics
- Interface Connector Wiring
- Dimensions
- Media
- ZPL Configuration
294
Troubleshooting
Issue: Printer Locks-Up
All indicator lights are on and the printer locks up or the printer locks up while restarting.
Possible Cause - 1
The printer memory has been corrupted by an unknown event.
Resolution - 1
1 — Reset the printer to factory defaults. See LOAD DEFAULTS or use the Zebra Setup
Utility
and Open Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See Updating Printer Firmware.
3 — If the printer does not recover from this error, call a service technician. This is not a
user serviceable item.
Issue: Erroneous Ribbon Cartridge Faults
1 — Ribbon Out warning, but a ribbon cartridge is installed.
2 — Ribbon Cartridge Authentication error, but a Genuine Zebra Ribbon Cartridge is
installed and has not been refurbished or altered.
Possible Cause
The Ribbon Cartridge Sensor Contact Pins or the Ribbon Cartridge’s Smart Chip’s
contacts may be dirty or the chip may be damaged.
Resolution
1 — Clean the ribbon cartridge’s smart chip contact, if they look contaminated, with alcohol
and a lightly moistened cotton. Try a different cartridge if this does not work.
2 — Clean the Ribbon Cartridge Sensor Contact Pins - see Cleaning Ribbon Cartridge
Sensor.
3 — Reload printer firmware. See Updating Printer Firmware.
4 — If the printer does not recover from this error, call a service technician. This is not a
user serviceable item.