User Manual
Table Of Contents
- Copyright
- Terms of Use
- About
- Contents
- Introduction
- Printer Features
- Printer Features
- Inside the ZD620 Dual Capacity Ribbon Roll Printer
- Inside the ZD620 and ZD420 Direct Thermal Printers
- Inside the ZD420 Ribbon Cartridge Printer
- Label Dispenser Option (field installable) - All Models
- Cutter Option (field installable) - All Models
- Linerless Media Tear-Off Option (Direct Thermal Models Only)
- Linerless Cutter Option (Direct Thermal Models Only)
- Identifying Platen Drive Rollers Types
- Printer Power Supply Options
- ZD620 and ZD420 Locking Printer Features
- Zebra Print Touch
- Printer Features
- Install Hardware Options
- Field Installable printer Accessories and Options
- Printer Connectivity Modules
- Media Handling Options
- Installing the Attached Power Supply Base Options
- Controls and Indicators
- Printer Configuration Menus
- Setup
- Printer Setup Overview
- Select a Location for the Printer
- Install Printer Options and Connectivity Modules
- Attaching Power
- Getting Ready to Print
- Loading Roll Media
- Loading Thermal Transfer Roll Ribbon
- Loading the ZD420 Ribbon Cartridge
- Run a SmartCal Media Calibration
- Test Printing with the Configuration Report
- Detecting a Media Out Condition
- Detecting a Ribbon Out Condition
- Connecting your Printer to a Computer
- Wi-Fi and Bluetooth Classic Wireless Connectivity Option
- Setup for Windows® OS
- Print Operations
- Thermal Printing
- Determining Your Printer’s Configuration Settings
- Select a Print Mode
- Adjusting the Print Quality
- Darkness Control
- Adjusting the Print Width
- Printing on Fan-Fold Media
- Printing with Externally Mounted Roll Media
- Using the Label Dispenser Option
- Using the Linerless Options
- Sending Files to the Printer
- Printer Fonts
- EPL Line Mode - Direct Thermal Printers only
- Zebra® ZKDU — Printer Accessory
- ZD620 and ZD420 Locking Printer Option
- ZBI 2.0™ — Zebra Basic Interpreter
- Setting the Power Failure Recovery Mode Jumper
- USB Host Port and Link-OS Demonstration Examples
- USB Host
- USB Host and Printer Usage Examples
- Items Required for the USB Host Exercises
- Files for Completing the Exercises
- Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
- Exercise 2: Print a Label Format from a USB Flash Drive
- Exercise 3: Copy Files to/from a USB Flash Drive
- Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
- Using the USB Hosts Port and the NFC Capabilities
- Maintenance
- Troubleshooting
- Resolving Alerts and Errors
- Resolving Print Issues
- Communication Issues
- Miscellaneous Issues
- Tools
- Printer Diagnostics
- Power-On Self Test
- SmartCal Media Calibration
- Configuration Report (CANCEL Self Test)
- Printer Network (and Bluetooth) Configuration Report
- Print Quality Report (FEED self test)
- Reset Printer Factory Defaults (PAUSE + FEED Self Test)
- Reset Network Factory Defaults (PAUSE + CANCEL Self Test)
- Reset Button
- Communication Diagnostics Test
- Sensor Profile
- Advanced Mode
- Factory Test Modes
- Printer Diagnostics
- Interface Connector Wiring
- Dimensions
- Media
- ZPL Configuration
280
Troubleshooting
Alert: Ribbon Out
1 — The printer is printing and stops while printing.
2 — A print job has been sent to the printer and the printer immediately reports this Alert.
Possible Cause - 1
The printer has detected the end of the ribbon. The end of the ribbon has a reflective trailer
on the end of Genuine Zebra Transfer Ribbon that the printer ‘sees’ as End of Ribbon.
Resolution
Remove the ribbon and replace the ribbon rolls or ribbon cartridge in the printer without
turning the printer OFF. Close the printer. You may need to press the FEED button once
or the PAUSE button the get the printer to resume your print operation. See Detecting a
Ribbon Out Condition.
Possible Cause - 2 (ZD420 Cartridge Printer only)
A ribbon cartridge needs to be loaded in the printer. The printer is set for Thermal Transfer
Mode. See Loading the ZD420 Ribbon Cartridge.
Possible Cause - 3 (ZD420 Cartridge Printer only)
The media sensing is not working. Possible dirty ribbon cartridge data chip or cartridge
sensor contacts; data corruption of memory; or faulty cartridge or printer components.
Resolution
1 — Try another working ribbon cartridge, if available.
2 — Clean the Ribbon Cartridge chip with an alcohol moistened swab.
3 — Clean the Ribbon Cartridge Sensor’s contact pins. See Upper Half of ZD420 Thermal
Transfer Ribbon Cartridge Printers for cleaning instructions.
4 — Reload the printer’s firmware. See Updating Printer Firmware.
5 — If this does not fix this issue, call a service technician.
Possible Cause - 4 (Standard Roll - Thermal Transfer Printers)
The media sensing is not working.
Resolution
1 — Reload the printer’s firmware. See Updating Printer Firmware.
2 — If this does not fix this issue, call a service technician.
ALERT
RIBBON OUT