User Manual
Table Of Contents
- Copyright
- Terms of Use
- About
- Contents
- Introduction
- Printer Features
- Printer Features
- Inside the ZD620 Dual Capacity Ribbon Roll Printer
- Inside the ZD620 and ZD420 Direct Thermal Printers
- Inside the ZD420 Ribbon Cartridge Printer
- Label Dispenser Option (field installable) - All Models
- Cutter Option (field installable) - All Models
- Linerless Media Tear-Off Option (Direct Thermal Models Only)
- Linerless Cutter Option (Direct Thermal Models Only)
- Identifying Platen Drive Rollers Types
- Printer Power Supply Options
- ZD620 and ZD420 Locking Printer Features
- Zebra Print Touch
- Printer Features
- Install Hardware Options
- Field Installable printer Accessories and Options
- Printer Connectivity Modules
- Media Handling Options
- Installing the Attached Power Supply Base Options
- Controls and Indicators
- Printer Configuration Menus
- Setup
- Printer Setup Overview
- Select a Location for the Printer
- Install Printer Options and Connectivity Modules
- Attaching Power
- Getting Ready to Print
- Loading Roll Media
- Loading Thermal Transfer Roll Ribbon
- Loading the ZD420 Ribbon Cartridge
- Run a SmartCal Media Calibration
- Test Printing with the Configuration Report
- Detecting a Media Out Condition
- Detecting a Ribbon Out Condition
- Connecting your Printer to a Computer
- Wi-Fi and Bluetooth Classic Wireless Connectivity Option
- Setup for Windows® OS
- Print Operations
- Thermal Printing
- Determining Your Printer’s Configuration Settings
- Select a Print Mode
- Adjusting the Print Quality
- Darkness Control
- Adjusting the Print Width
- Printing on Fan-Fold Media
- Printing with Externally Mounted Roll Media
- Using the Label Dispenser Option
- Using the Linerless Options
- Sending Files to the Printer
- Printer Fonts
- EPL Line Mode - Direct Thermal Printers only
- Zebra® ZKDU — Printer Accessory
- ZD620 and ZD420 Locking Printer Option
- ZBI 2.0™ — Zebra Basic Interpreter
- Setting the Power Failure Recovery Mode Jumper
- USB Host Port and Link-OS Demonstration Examples
- USB Host
- USB Host and Printer Usage Examples
- Items Required for the USB Host Exercises
- Files for Completing the Exercises
- Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
- Exercise 2: Print a Label Format from a USB Flash Drive
- Exercise 3: Copy Files to/from a USB Flash Drive
- Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
- Using the USB Hosts Port and the NFC Capabilities
- Maintenance
- Troubleshooting
- Resolving Alerts and Errors
- Resolving Print Issues
- Communication Issues
- Miscellaneous Issues
- Tools
- Printer Diagnostics
- Power-On Self Test
- SmartCal Media Calibration
- Configuration Report (CANCEL Self Test)
- Printer Network (and Bluetooth) Configuration Report
- Print Quality Report (FEED self test)
- Reset Printer Factory Defaults (PAUSE + FEED Self Test)
- Reset Network Factory Defaults (PAUSE + CANCEL Self Test)
- Reset Button
- Communication Diagnostics Test
- Sensor Profile
- Advanced Mode
- Factory Test Modes
- Printer Diagnostics
- Interface Connector Wiring
- Dimensions
- Media
- ZPL Configuration
277
Troubleshooting
Alert: Media Out
A print command, a FEED button has been pressed, or you are printing; and the printer
can not detect media in the print path.
Possible Cause - 1
There is no media (roll) in the printer.
Resolution
Load your chosen media in the printer and close the printer. You may need to press the
FEED button once or the PAUSE button the get the printer to resume your print operation.
See Loading Roll Media.
Possible Cause - 2
Open the printer: If there is a missing label on the roll between two labels at the end of a
roll of labels, then this is the method used by the label roll manufacture to identify the end
of the roll. See Detecting a Media Out Condition.
Resolution
Replace the empty media roll and continue printing. Do not power the print off or you will
loose your print job. See Detecting a Media Out Condition.
Possible Cause - 3
Misaligned media sensor.
Resolution
Check the position of the media sensor. See Using the Movable Sensor.
The printer may need to be calibrated for the media after the adjusting the sensor location.
See Run a SmartCal Media Calibration.
Possible Cause - 4
The printer is set for noncontinuous (labels or black mark) media, but continuous media is
loaded.
Resolution
Check the position of the media sensor is in the center default location. See Using the
Movable Sensor.
The printer may need to be calibrated for the media after the adjusting the sensor location.
See Run a SmartCal Media Calibration.
MEDIA OUT
LOAD MEDIA