User Manual

Troubleshooting
92
Miscellaneous Issues
This section identifies miscellaneous issues with the printer, the possible causes, and the recommended
solutions.
Issue: Settings are Lost or Ignored
Some parameters are set incorrectly.
Possible Cause - 1
Printer settings were changed without saving them.
Resolution
The ZPL
^JU command was not used to save your configuration before turning the printer off. Cycle the
printer OFF and then back ON to verify settings have been saved.
Possible Cause - 2
The label format/form commands or commands sent directly to the printer have syntax errors or have been
used incorrectly.
• A firmware command turned off the ability to change the parameter.
• A firmware command changed the parameter back to default setting.
Resolution
See the ZPL programmer’s guide to verify command usage and syntax. Use this link to get to your Online
printer support resources:
ZD200 Series Direct Thermal Printer — www.zebra.com/zd200d-info
Possible Cause - 3
The prefix and delimiter characters set in the printer do not match the ones in the label format.
Resolution
Verify the ZPL programming settings of the Control, Command, and Delimiter communication character
settings are correct for your system software environment. Print a Configuration Report to see these three
(3) items and compare it the commands in label format/form you are trying to print. See Test Printing with
the Configuration Report and ZPL Configuration.
Possible Cause - 4
The Main Logic board may not be working properly. Firmware is corrupted or the Main Logic board needs
service
Resolution
1 — Reset the printer to factory defaults. See FEED Button Modes - Power ON. the Reset Factory Defaults
or use the Zebra Setup Utility and Open Printer Tools > Action > Load printer defaults.
2 — Reload printer firmware. See Updating Printer Firmware.