User Manual

Troubleshooting
90
Issue: No Print on the Label
The print image is not printing.
Possible Cause - 1
The media may not be direct thermal media (and is media made for thermal transfer printers).
Resolution See the test procedure, Determining Thermal Media Types.
Possible Cause - 2
Media has been loaded incorrectly.
Resolution The media printable surface must face up towards the printhead. See Getting Ready to Print
followed by Loading Roll Media.
Issue: Labels Are Distorted in Size or Print Area Start Position Varies
Includes printed image that skips between labels (mis-registration).
Possible Cause - 1
Media has been loaded incorrectly or the movable media sensor is not set properly.
Resolution Verify that the sensor is set and positioned correctly for your media type and sensing location.
See Loading Roll Media, Setting Media Sensing by Media type, and Using the Movable Sensor.
Possible Cause - 2
The media sensors are not calibrated for your media length, physical properties, or sensing type
(gap/notch, continuous, or mark).
Resolution See Run a SmartCal Media Calibration.
Possible Cause - 3
The platen (drive) roller is slipping or damaged.
Resolution Clean or replace the platen. Platens can wear out or get damaged. See Platen Cleaning and
Replacement.
Possible Cause - 4
The printer has communication issues with cables or communication settings.
Resolution See Communication Issues.