Owner's manual

WS5000 Series Switch Troubleshooting Guide
2-2
2.1.1 Logging into the Service Mode
Initially, to log into the Service mode, follow these steps:
1. Enter service at the WS5000> System Context prompt.
2. Enter the CLI Service Mode password. The default password is password.
WS5000> service
Enter CLI Service Mode password:********
Enabling CLI Service Mode commands...... done.
SM-WS5000>
The customer can allow or deny access to the CLI Service Mode by maintaining the CLI Service Mode
password. The service mode password command is used to update/change the Service Mode password.
2.1.2 Basic Conventions
When working within Service Mode, consider the following basic conventions:
• Service Mode is clearly marked by its differentiated prompt. You know you are in “service mode” when
the prompt is:
SM-WS5000>
• All CLI commands are case insensitive but, all user data is case sensitive.
• Any time a name is assigned that contains two or more words separated by a space, use double quotes
around the words that make up the name. For example:
SM-WS5000>name "Wireless Switch"
• The Service Mode is password-protected and should only be used by customer-authorized personnel
such as Symbol support personnel.
2.2 SM-WS5000> Command Review
This section provides detailed command and syntax descriptions, as well as examples of the Service Mode
commands.
Table 2.1 Service Mode Command Review
Command Brief Description Ref.
? or help To get the command information page 2-3
logout or bye Close this session page 2-4
exit Exit from the Service CLI mode. page 2-4
capture Capture the current system status to a file page 2-4
check Check system integrity page 2-5
clear Clears the screen page 2-5
configure Configure system attributes page 2-5
copy Copy files between the Switch and TFTP/FTP server. page 2-7
debug Enable/disable debug information to the log file page 2-8