Owner's manual

System Troubleshooting
1-11
1.6 Miscellaneous Issues
This section describes various miscellaneous issues related to the WS5000 Series Switch, and that don’t fall
into any of the previously called out issue categories. Possible issues include:
• Excessive Fragmented Data or Excessive Broadcast
• Excessive Memory Leak
• Administrative Login Does Not Authenticate
1.6.1 Excessive Fragmented Data or Excessive Broadcast
Excessive fragmented data or excessive broadcast. Table 1.14 provides suggestions to troubleshoot this issue.
1.6.2 Excessive Memory Leak
Excessive memory leak. Table 1.15 provides suggestions to troubleshoot this issue.
1.6.3 Administrative Login Does Not Authenticate
The WS5000 Series Switch does not authenticate the Administrative login with the remote RADIUS server on
the local or remote port. Access restrictions can be disabled from a remote console but cannot be enabled.
Table 1.14 Excessive Fragmented Data or Excessive Broadcast Troubleshooting Notes
Possible Issues Suggestions to Correct
Fragmentation • Change the MTU size to avoid fragmentation on other ethernet devices.
• Do not allow VoIP traffic when operating on a flat network (no routers or smart
switches).
• Move to a trunked Ethernet port.
• Move to a different configuration.
All else... Contact Symbol Support.
Table 1.15 Excessive Memory Leak Troubleshooting Notes
Possible Issues Suggestions to Correct
Memory leak Using the Service Mode CLI CpuUsage command to check the available virtual memory.
If any one process displays an excessive amount of memory usage, that process could
be one of the possible causes of the problem.
Too many concurrent Telnet
sessions
Keep the minimum number of Telnet sessions low (6 or less), even though up to 8
sessions are allowed.
All else... Contact Symbol Support.