Owner's manual

WS5000 Series Switch Troubleshooting Guide
1-10
1.5 Installation Issues
Upgrading and downgrading the WS5000 Series Switch is possible only on the WS5000 platform. Before
upgrading or downgrading any system, save a copy of the system configuration to an FTP or TFTP system.
Possible upgrade issues are:
• After Upgrade, Version Number Has Not Changed
• After Upgrade, Configuration Settings Revert to Defaults
1.5.1 After Upgrade, Version Number Has Not Changed
After upgrading the version number has not changed. Table 1.13 provides suggestions to troubleshoot this
issue.
1.5.2 After Upgrade, Configuration Settings Revert to Defaults
Configuration settings revert to defaults after an upgrade. The following configuration settings are saved
during an upgrade:
• Kerberos
•DHCP
• SNMP (clients and traps)
•Syslog
• Autoinstall Status
• Service Mode password
• Files: hosts, resolv.conf, rc.network, inetd.conf
• Database tables and records.
All other configuration settings are lost and need to be restored after an upgrade.
Auto-revert setting is
causing problems
Turn “auto-revert” setting off to see if this is causing the problem.
All else... Contact Symbol Support.
Table 1.13 After Upgrade, Version Number Has Not Changed Troubleshooting Notes
Possible Issues Suggestions to Correct
Improper upgrade process • Refer to the release notes and repeat the upgrade process exactly as stated in the
release notes.
• Verify that the Syslog folder contents from the CLI Service Mode context. Repeat the
upgrade process if necessary.
All else... Contact Symbol Support.
Table 1.12 Switch is Failing Over Too Frequently Troubleshooting Notes (Continued)
Possible Issues Suggestions to Correct