Owner's manual

WS5000 Series Switch Troubleshooting Guide
1-4
1.1.6 GUI Applet is Sluggish, Does Not Refresh Properly, or Does Not Respond
When configuring the switch, it is easy to overlook the fact that the host computer is running the browser while
the WS5000 Series Switch is providing the data to the browser. Occasionally, while using the Applet (GUI) the
switch does not respond or appears to be running very slow; this could be a symptom of the host computer or
the network, and not the switch itself. Table 1.5 provides suggestions to troubleshoot this issue.
Max sessions have been
reached
Maximum allowed sessions is 8 concurrent users connected to a switch. Verify that the
threshold has not been reached.
Use the show users command at the WS5000> prompt.
Primary VLAN is not routed Verify Primary VLAN is routed.
Use the show VLAN command at the WS5000> prompt.
Primary LAN is not
receiving Telnet traffic
Verify that Telnet traffic is on the primary VLAN.
Use the show system command if you wish.
All else... Contact Symbol Support.
Table 1.5 GUI Applet is Sluggish, Does Not Refresh Properly, or Does Not Respond Troubleshooting Notes
Possible Issue Suggestions to Correct
Bad connection between
switch and console system
Verify that the line between the switch and the host computer is functioning normally.
Slow transmission of data
packets
Verify that the data packets are being sent to and from the switch using a sniffer tool.
Access ports may try to
adopt while country code is
not set
Set the country name for the switch, which is set to “none” by default.
Use the set countrycode command at the Switch Policy Instance prompt (for example,
WS5000.(Cfg).SPolicy.[Default Wireless Switch Policy]>)
Packet storm Check Syslog for any type of a packet storm.
Overburdened with a large
number of access ports
With large numbers of access ports, changing the configuration quickly may cause the
switch to not refresh properly, at least immediately following configuration.
SNMP trapping Turn SNMP off from the SNMP configuration context (especially if SNMP is not needed).
All else... Contact Symbol Support.
Table 1.4 Unable to Telnet into the Switch Troubleshooting Notes (Continued)
Possible Issue Suggestions to Correct