Owner's manual

WS5000 Series Switch Troubleshooting Guide
1-2
1.1 Wireless Switch Issues
This section describes various issues that may occur when working with the WS5000 Series Switch. Possible
issues include
• Switch Does Not Boot Up
• Switch Takes a Long Time to Start Up
• Switch Does Not Obtain an IP Address through DHCP
• Switch is Stuck in a Booting Loop
• Unable to Telnet into the Switch
• GUI Applet is Sluggish, Does Not Refresh Properly, or Does Not Respond
• Console Port is Not Responding
• WS5000 CLI Prompt Displays DIAG>
1.1.1 Switch Does Not Boot Up
The WS5000 Series Switch does not boot up to a username prompt via CLI console or Telnet. Table 1.1 provides
suggestions to troubleshoot this issue.
1.1.2 Switch Takes a Long Time to Start Up
Until DHCP is enabled (and if static IP addresses are not being used), startup can be extremely slow. This is
normal.
1.1.3 Switch Does Not Obtain an IP Address through DHCP
The WS5000 Series Switch requires a routable IP address for the administrator to manage it via Telnet or a
Web browser. By default, the switch boots up with a non-routable static IP address.
Table 1.1 Switch Does Not Boot Up Troubleshooting Notes
Possible Problem Suggestions to Correct
Switch has no power • Verify power cables, fuses, UPS power. The front panel LED lights up when
power is applied to the switch.
• Verify the power switch on the back of the switch is in the
I (on) position.
• Have a qualified electrician check the power source to which the switch is
connected.
Chassis fans and/or CPU
fan not rotating
• Visually inspect the fans located inside the switch chassis.
• If one or more of the CPU fans are not running, contact the Symbol Support
center for further instructions.
All else... Contact Symbol Support.