TTPM2 Ticket Printer/Encoder Operators’ Guide SW95045 Publ No.: 00861-000 Ed.
Related manuals TTPM2 Selection Guide, 101193 TTPM2 Operators’ Guide, 00861-000 TTPM2 Technical Specification, 00874-000 TTPM2 Installation and Programming Manual, 00759-000 TTPM2 Service Manual, 00693-000 This is a publication of Swecoin AB Box 322, SE-192 30 Sollentuna, Sweden Phone +46 8 623 45 60 Fax +46 8 594 709 89 E-mail techsupport@swecoin.se sales@swecoin.se Web site http://www.swecoin.se © SWECOIN AB 2001 All rights reserved.
CONTENTS 1 Introduction .................................................................................................................. 4 2 Operation ...................................................................................................................... 5 2.1 Switching on ................................................................................................... 5 2.2 Operator controls ............................................................................................
1 INTRODUCTION This manual should help you maintain your printer in top condition over many years and hundreds of thousands of tickets. The essence of this manual is that a clean printer is a reliable printer! The regularity of the outlined maintenance is greatly affected by the ticket volume of your application. But is a good rule to spend a few minutes taking care of your printer before or after a big event, or when the day is over before you put out the light and go home.
2 OPERATION 2.1 Switching on The power switch is on the rear right side of the printer. Do not press any other button when turning on the printer for normal operation. Power ON/OFF switch Power cable receptacle Fuse holder Interface connector SW00016 Figure 1. Position of the Power ON/OFF switch.
2.2 Operator controls The front panel has three buttons and three indicators with the following functions. Red indicator Rear pushbutton Error, turn OFF and ON the printer to clear. Press and hold at power ON to turn on paper jam clearing mode. Press front button to advance ticket forward and middle button to retract ticket backwards. Turn printer OFF and ON to exit paper jam clearing mode. Yellow Indicator Fixed: Out of paper.2 Center pushbutton Blinking: Print command received, but out of paper.
2.3 Loading tickets NOTE! – Do not turn off the printer to load tickets. Single and dual track versions Position the tickets behind the printer with the magnetic stripe facing down on the left side of the printer. Insert the ticket material in the rear ticket entry until it stops. > One ticket length 2.3.1 90° SW97116 Figure 3. Positioning the ticket stock Figure 4. Position of the magnetic stripe when loading paper CAUTION! – NEVER store the tickets on the floor.
2.3.2 CD 200 version Load the tickets in the hopper with the magnetic stripe facing down and the railway symbol forward. Put the weight on top of the ticket pile. SW00022 Figure 5. Positioning the ticket stock 2.3.3 Front load versions Figure 6. 8 Loading a single ticket from the front.
3 MAINTENANCE 3.1 Daily (performed by operator) This should be carried out Daily in high print-volume environment and Weekly in low and medium volume environments 1 One Cardclene cleaning card will be required for the following process • Remove ticket stock. • Eject ticket from inside the printer by pressing the button next to the green light. • Insert Cardclene into the upper rear ticket entry (A in illustration) and press the front button (green).
3.2 Weekly (performed by trained operator or handyman) This should be carried out Weekly in high print-volume environment and Monthly in low and medium volume environments • Remove ticket stock. • Eject ticket from inside the printer by pressing the button next to the green light. Figure 8. Inserting a cleaning card in rear ticket entry and pressing it firmly.
Figure 9. Blow the dust from the sensors. • Raise the lid, and using the air duster, point the nozzle at each of the 5 visible sensors see photograph above and blow very briefly. Next clean the rollers that are indicated in the below photo: Figure 10. October, 01 Clean the rubber rollers. • Close the lid, insert ticket stock into the rear hopper, turn the printer on and a ticket will be fed into the machine. • Turn the printer off and lift the lid.
Next clean the roller attached to the brass gear used above: • Turn the printer off, open the lid, and lift the printhead. CAUTION! – The printhead is sensitive to scratches and static electricity. NEVER use tools of any kind against the printhead. Figure 11. Cleaning the drive belts. • Insert the Cardclene under the clear plastic flap below the printhead and manually rotate the brass cogwheel so that the leading edge of the cleaning card passes the roller, see photograph on the right.
3.3 Annual (performed by technician) Disconnect the power and interface cable. Remove the cover. Check that screws are tightened and inspect rubber belts and rollers for wear and cracking. Check that the cogwheels align properly and are firmly fixated on their shafts. Check for missing circlips. Check that you can rotate the rollers over the magnetic heads when no ticket is inserted between head and roller. Enter a single ticket into the lower rear input.
4 FAULTFINDING 4.1 No tickets produced and yellow indicator ON Load ticket stock in the selected ticket track. 4.2 4.3 No/faint print Check that the ticket material is thermally coated by swiftly striking your nail across the ticket. This should produce a black line. Make a self-test printout to check that the printer prints without use of the host computer. Check that the printhead pressure plate is lowered fully. Barcode unreadable Clean the printhead.
4.4 Many encoding retries 4.5 Bad stripe material on ticket. Wrong ticket thickness. The ticket material hooks onto something on its way into the printer . Dirt buildup on feed rollers. Erroneously adjusted magnetic rollers. 1 Frequent paper jams 4.6 1 The ticket material hooks onto something on its way into the printer . Ticket material too wide (wider than 54.3 mm). Slipping ticket transport due to dirt buildup on rollers or drive belts.
4.7 Messages on your screen The printer communicates with the host computer that runs your ticket booking software. This means that any condition that occurs in the printer should be taken care of by the software in such a way that you get the guidance you need to solve the situation. 4.7.1 Errors reported by the printer 1) Out of tickets. Please load tickets in the lower rear input. 2) Out of tickets. Please load tickets in upper rear input. 3) Paper jam when fetching ticket from lower rear input.
4.8 Indicators on the printer Different error types can show up during processing. The most common is that the TTPM2 is out of paper. All errors encountered by the printer, and requiring operator assistance, are indicated with a signal from an indicator on top of the printer. The operator then has to follow a specific procedure depending on the type of error that caused the stop. The procedures are as follows: • Yellow indicator lights up Indicates "No paper" in the selected paper entry.
5 CORRECTIVE ACTIONS 5.1 General reset A general reset of the TTPM2, restoring all parameters to their default value, is effected if all three pushbuttons are kept depressed at power ON. All three indicators will light but nothing else will happen. At this point, the power has to be turned OFF and ON once more. The TTPM2 is then reset. 5.2 Paper jam removal Open the TTPM2 cover to locate and remove the ticket that is stuck in the mechanism. Use the following procedure: 5.2.
5.2.6 Lifting the printhead Push the printhead release lever forward while lifting the printhead. Release the lever when the printhead is lifted. Printhead Figure 12. Lifting the printhead. Now the paper path is relieved and you can remove any stuck ticket, and clean the printhead. CAUTION! – The printhead is very sensitive to static electricity and to scratches. NEVER use any tool on the printhead. To clean it, use a soft piece of cloth and pure isopropyl alcohol. 5.3 Self test 1.
6 MOVING THE PRINTER If you plan to move the printer follow the steps below to avoid unpleasant surprises. 6.1 Secure shipping Always ship the printer in its original packing material. If you lost it, order new from Swecoin. 6.2 Secure smooth paper path The ticket material must not hook onto anything on its way into the printer. All edges that the ticket material passes must be smooth and with large radius.
6.3 Ensure interference free environment The new location must be without electrical and magnetical interference. The printer must be connected to a grounded power socket. Add a power line conditioner, and proper screening if necessary. 6.4 Use correct serial cable Use a correctly configured serial interface cable between the printer and host computer.
7 TICKET STOCK The TTPM2 printers are produced, calibrated for, and tested with the customers ticket stock. When you receive new ticket stock form your supplier; please take a moment to check that the newly delivered tickets have the correct measurements. This may save you from endless paper jams. Perforation not allowed within this 6 mm wide area Stub perforation 2 ±0.3 R 3.15 ±0.3 + Thermal coating 6 ±0.5 54 +0.2, -0.4 6 mm 0.38±0.02 Transport direction Magnetic stripe 8. max. 110 ±0.25 0.
