Zebra QLn Series Mobile Printers P1028026-002 Rev.
Table of Contents Proprietary Statements.............................................................................................4 Document Conventions............................................................................................6 Introduction to the QLn™ Series Printers............................................................7 Unpacking and Inspection................................................................ 7 Reporting Damage......................................................
Front Control Panel......................................................................... 46 LCD Control Panel Indicators......................................................... 47 Troubleshooting Tests.................................................................... 50 Printing a Configuration Label.....................................................................50 Communications Diagnostics......................................................................50 Contacting Technical Support.....
Proprietary Statements This manual contains proprietary information of Zebra Technologies Corporation. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation.
subsidiary of Heidelberger Druckmaschinen AG. Futura® is a trademark of Bauer Types SA registered in the United States Patent and Trademark Office and may be registered in some jurisdictions. TrueType® is a trademark of Apple Computer, Inc. registered in the United States Patent and Trademark Office and may be registered in certain jurisdictions. All other product names are the property of their respective owners. © 1996–2009, QNX Software Systems GmbH & Co. KG. All rights reserved.
Document Conventions The following conventions are used throughout this document to convey certain information: Cautions, Important, and Note Caution • Warns you of the potential for electrostatic discharge. Caution • Warns you of a potential electric shock situation. Caution • Warns you of a situation where excessive heat could cause a burn Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.
Introduction to the QLn™ Series Printers Thank you for choosing our Zebra® QLn™ Series Mobile Printers. You will find these rugged printers will become a productive and efficient addition to your workplace thanks to their innovative design. Zebra Technologies is the leader in industrial printers with world-class support for all of your bar code printers, software, and supplies. This user’s guide gives you the information you will need to operate the QLn320 and QLn220 printers.
QLn Series Technology The QLn320 and QLn220 use several technologies made popular in other Zebra Mobile Printer product lines. Smart Battery The QLn Series battery pack is a high capacity, smart Lithium Ion battery that contains electronics which allow the printer to monitor its operating parameters. Among these are the number of charge cycles it has undergone and its date of manufacture.
Printing Technology The QLn320 and QLn220 use the Direct Thermal method to print human readible text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct Thermal Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing elements are arranged very densely at 203 d.p.i.
QLn Series Overview Figure 1: QLn320 Shown 1 13 2 3 14 5 4 6 12 7 8 11 9 10 1 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.
17 15 16 18 19 15. 16. 17. 18. 19. 20.
Getting Ready to Print Battery Installing the Battery Important • Batteries are shipped partially charged. Remove protective shrink-wrap and labels from new battery packs prior to use. 1. Locate the battery compartment on the bottom of the printer. 2. Insert the battery into the printer as shown in Figure 2. (It is not possible to insert the pack in an incorrect orientation.) 3. Rock the battery into the compartment as shown until it locks in place.
Battery Safety Caution • Avoid accidental short circuiting of any battery. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire. Important • Always refer to the Important Safety Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.
Smart Charger-2 (SC2) Single Battery Charger The Smart Charger-2 (SC2) is a charging system for use with the 2-cell lithium-ion smart batteries used in the QLn Series printers. The goal of the SC2 is to fully charge a QLn battery in an average time of three (3) hours. Charging Status Indicators The SC2 uses a LED indicator to indicate the charge state in either Green, Yellow, or Amber as detailed below.
Figure 3: Single Charger (SC2) Smart Battery Health Status LED Indicator Charge Status LED Indicator Figure 4: SC2 Dimensions Height Width 65,1 mm (2.56 in.) 101,5 mm (4 in.) 15 QLn Series User Guide Length 120,9 mm (4.75 in.
Model UCLI72-4 Quad Charger The UCLI72-4 Quad Charger is designed to charge up to four QLn battery packs simultaneously. Batteries must be removed from the printer to be charged in the Quad Charger. 1. Ensure that the charger has been installed properly per the Quad Charger instruction manual. Ensure that the power indicator on the front panel is on. 2. Remove any protective shrink-wrap and labels from all battery packs prior to use.
Quad Charger Cycle Times : Battery Status QLn320 Battery 80% Charged 1.5 Hrs. Battery Fully Charged 3 Hrs. Note • These times are for completely discharged batteries. Battery packs which are only partially discharged will take less time to reach their charged state. Batteries which have reached 80% of their charge capacity may be used, however, it is recommended that you allow the batteries to reach a full charge to maintain maximum battery life.
Figure 5: Quad Charger 1. Slide Battery Pack into Charger bay. Power Supply 2. Rock Battery Pack into place.
Ethernet and Charging Cradles The cradle is an expansion base intended for use with the QLn320 printer, as well as the QLn220 printer. There is a four bay cradle (QLn-EC4) or a single bay option (QLn-EC) as shown on pages 19 and 20. It provides charging power to the docked printer as well as providing a standard 10/100Mb/S Ethernet port for communication to the printer. The EC also supplies battery charging power to the docked printer and acts as a supplementary power source for a functioning QLn printer.
Figure 6: Ethernet Cradle (Four Bay) Docking Bay Ethernet Status Indicator Release Button Power Status Indicator Figure 7: QLn-EC4 Dimensions Height Width Length 66,7 mm (2.62 in.) 579,9 mm (22.83 in.) 150,57 mm (5.93 in.
Figure 8: Ethernet Cradler (Single Bay) Power Status Indicator Release Button Ethernet Status Indicator Figure 9: QLn-EC Dimensions Height 66,7 mm (2.62 in.) Width 171,28 mm (6.74 in.) Length 150,57 mm (5.93 in.) Printer Operation with Cradle • All QLn Series printers will charge in the cradles • Only QLn Series printers that have the Ethernet option installed will connect to an Ethernet network. Check the PCC code on the back of the printer (see Appendix D for location).
• When power is applied to the cradle and the printer is docked, the printer charge LED indicates the charge status of the printer (see Figure 14). • Docking the printer in the cradle will automatically turn the printer on to ensure it is available to be managed remotely. • When the printer detects input power from the cradle, and the presence of a live Ethernet link, it will automatically reboot and connect to the Ethernet network. • For printers with an 802.
AC Power Adapter (included in kit p/n P1031365-024) Figure 10: Charging the Battery Pack with the AC Power Adapter) Qln Series AC Adapter AC Power Cord (varies with geographic location) DC Input • Open the protective cover on the QLn Series printer to expose the DC input charger jack. • Connect the appropriate AC power cord for your location to the adapter and then plug the power cord into an AC receptacle. • Plug the barrel plug from the P1029871 AC adapter into the charger jack on the printer.
Loading the Media in the QLn Series Printers You can operate QLn Series printers in one of two different modes: Tear-Off or Peel-Off. Tear-Off mode allows you to tear off each label (or a strip of labels) after it is printed. In Peel-Off mode, the backing material is peeled away from the label as it is printed. After you remove this label, the next one is printed. 1. Open the printer. • Press down on the latch release lever on the side of the printer as shown at “1” in Figure 11 below.
2. Load the media: • Grasp the media supports where shown in Figure 12 and pull them apart. Insert the roll of media between them, and let the media supports close. Ensure that the media pulls off the core in the direction shown below. The supports will adjust themselves to the width of the media, and the media should be able to spin freely on the supports. Figure 12: Loading Media Media Roll Note direction media pulls off the roll. Grasp Media Supports where shown and pull apart. 3.
Loading Media in Peel-off Mode • If you plan to use the printer in the peel-off mode, peel a few labels off of the media and load the media as previously described. • Push the peeler lever forward to release the peeler bail into the “up” position as shown at “3” and “4” in Figure 13. • Close the media cover to lock the peeler bail in place. The media will feed between the peeler bail and platen. Figure 13: Activating Peeler Bar Peeler Bail Pull up and flip down if using media in the peeloff mode.
Operator Controls The QLn Series printers come equipped with a keypad control panel and LCD graphical user interface. The standard control panel is illustrated in Figure 14 and 15 on pages 26 and 27. The LCD interface allows easy display and selection of many printer functions as detailed on following pages. Standard Control Panel The standard control panel has multiple control buttons and two multipurpose indicators. • The Power Button turns the printer on and off.
Figure 14: Standard Control Panel for QLn Series LED Charge Indicator Solid Yellow: Charging Solid Green: Fully charged Off: No DC Power Applied Off: With DC Power Applied: Charge Fault Feed Button Power Button Press to advance the media one blank label or a software determined length of journal media. Press to turn unit on. Press again to turn unit off.
LCD Control Panel The 240x128 pixel LCD control panel allows the user to view the status of the QLn Series printer and have access to various printer alerts and messages. It also has multi-directional keys which allow navigation and selection of menu options affecting printer functions. These keys allow scrolling through the various options and settings. The “OK” button allows selection of the option or function displayed on the screen.
Status Bar Icons Indicates Bluetooth connection status. The icon will blink to show that the printer is receiving label data via Bluetooth, and is solid when link is established. This icon appears only on printers with the Bluetooth wireless option installed. Indicates that the printer is connected to a radio network via 802.11 protocols. The antenna icon will blink with no parentheses when looking for an access point.
The Error icon will be displayed and blink if an error condition exists. The icon will not be displayed if no printer error exists. Since there are separate icons for Media Out and Head Latch Open, these two alerts do not apply to the Error icon. The Battery Charge Level icon indicates the reported state of charge from the battery pack. In a non-charging state, four (4) bars indicates the battery level is greater than 80%.
Main Menu Screen The user can select options on the Main Menu screen by pressing the soft key located beneath the Menu option on the navigation bar (see Fig. 16). The Main Menu screen displays graphical options including Communication, Display, Media, Battery, and Help. Figure 16: Main Menu Screen Info (Help) Icon The user can scroll between icons using the four-way arrow buttons.
Soft Keys Programmable LCD Settings In addition to the status icons, the LCD control panel can display other printer settings and functions as text. Applications can be written to allow the user to view and /or modify these settings using the scroll and select keys on the display. The menu that comes with the printer provides access to the most commonly used parameters.
Verify the Printer Is Working Before you connect the printer to your computer or portable data terminal, make sure that the printer is in proper working order. You can do this by printing a configuration label using the “two key” method. If you can’t get this label to print, refer to “Troubleshooting”. Printing a Configuration Label 1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back) 2. Press and hold the Feed Button. 3.
Cable Communication Caution • The printer should be turned off before connecting or disconnecting a communications cable. The QLn320 and QLn220 printers can communicate by cable; the specific cable supplied with your printer will vary with the host terminal and your model printer. RS-232C Communications The 14-pin serial connector on your communications cable plugs into the serial communications port on the side of the printer. QLn Series printers also have a USB port.
The other end of the cable must be plugged into the host terminal as shown in Figure 18, or to a serial or USB port on a computer (Figure 18). The QLn Series is configured with the USB Open HCI interface driver allowing it to communicate with Windows® based devices. USB drivers are included in the Zebra Designer Driver which can be downloaded from the Zebra Web site. Other terminals or communications devices may require the installation of special drivers to use the USB connection.
Figure 20: Communications Port Strain Relief Rotate locking cap in a clockwise direction to lock cable in place.
Wireless Communications with Bluetooth™ Bluetooth is a worldwide standard for the exchange of data between two devices via radio frequencies. Bluetooth radios are relatively low powered to help prevent interference with other devices running at similar radio frequencies. This limits the range of a Bluetooth device to about 10 meters (32 feet). Both the printer and the device it communicates with must follow the Bluetooth standard.
WLAN Overview QLn320 and QLn220 printers can be equipped with a radio using the industry standard 802.11 protocols. They will have the FCC ID number on the serial number label on the back of the unit. • QLn Series Wireless Network Printers with the Zebra 802.11 WLAN radio module can be identified by the text “Wireless Network Printer” on the serial number label on the back of the printer. • These printers allow communication as a node within a wireless local area network (WLAN).
Using the Accessories Swivel Belt Clip Refer to Figure 21. Most QLn320 and QLn220 printers have a belt clip installed as a standard feature. To use: hook the clip over your belt, and ensure that the clip is securely attached to the belt. The belt clip will pivot to allow you to move freely while wearing the printer. In order to install or remove the Belt Clip you will need to remove the battery pack.
Adjustable Shoulder Strap Refer to Figure 22 if your printer is equipped with the shoulder strap option (p/n P1031365-026). Insert each end of the shoulder strap into the cut-outs in each top corner of the printer and secure the looped end over the button on the end of the strap to fasten. Hold the buckle and pull the strap as shown below until you achieve the desired length. Figure 22: Using the Optional Shoulder Strap Pull Strap here to lengthen. Hold Buckle. Pull Strap here to shorten.
Hand Strap The QLn Series hand strap accessory (p/n P1031365-027) attaches to the printer’s cut-outs as does the shoulder strap to provide the user with a convenient and secure method of carrying the printer. To attach the hand strap to the printer: • Insert the end of the strap through the cut out on the front of the printer as shown. • Loop the end of the strap back around the cut out and secure it over the button. • Repeat this process for the opposite end of the strap.
Preventive Maintenance Extending Battery Life • Never expose the battery to direct sunlight or temperatures over 104° F (40° C). • Always use a Zebra charger designed specifically for Lithium-Ion batteries. Use of any other kind of charger may damage the battery. • Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application. • If you print the same text or graphic on every label, consider using a pre-printed label.
QLn Series Cleaning Area Method Printhead (Figure 24) Use the supplied cleaning pen or 70% Isopropyl alcohol on a cotton swab to clean the print elements from end to end (the print elements are located in the thin gray line on the printhead). Platen Roller (Figure 24) Rotate the platen roller and clean it thoroughly with the cleaning pen or 70% Isopropyl alcohol and a cotton swab. Platen Roller (Figure 25) Units with linerless platens: Rotate platen & clean bearing points only.
Figure 24: Cleaning the QLn Series Printers Platen surface Peeler Bar Bar Sensor Printhead Elements Peeler Bar Gap Sensor Tear Bar Label Presence Sensor Figure 25: Cleaning the Linerless QLn Series Printers Scraper Platen surface Avoid using alcohol on linerless platen surface. Bearing Points Media Support Disks, Inner surfaces on both sides. Linerless Platens only Linerless units only.
Troubleshooting Figure 26 QLn Series Control Panel Green/Yellow LED Front Control Panel Status icons LCD Control Panel Front Control Panel If the printer is not functioning properly, refer to the chart below to find the state of the LED charge indicator on the Front Control Panel. Then refer to the Troubleshooting topic referenced in the chart to resolve the problem. Please note that the charge LED is only on when DC power is applied to the printer.
LCD Control Panel Indicators The top of the display shows several icons which indicate the status of various printer functions. Check the indicator status, then refer to the Troubleshooting topic referenced in the chart to resolve the problem.
Blinking Data processing in progress Steady No data being processed Blinking Out of Media Steady Media present Blinking Error exists (excluding Media Out and Head Latch Open) Not Present No error exists 4 Bars 802.11 signal strength > 75% 3 Bars 802.11 signal strength 25% 1 Bar 802.11 signal strength
6. No print: • Check baud rate. • Replace battery. • Check cable to terminal. • Establish RF Link (Wireless units only) and/or restore LAN associativity (Printers with WLAN radios only). • Invalid label format or command structure. Place printer in Communications Diagnostic (Hex Dump) Mode to diagnose problem. 7. Reduced battery charge life • Check battery date code — if battery is older than 1 year old, short charge life may be due to normal aging. • Check battery health. • Replace battery. 8.
Troubleshooting Tests Printing a Configuration Label To print out a listing of the printer’s current configuration follow these steps: 1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back). 2. Press and hold the Feed Button. 3. Press and release the Power button and keep the Feed button pressed. When printing starts, release the Feed button. Note • The configuration report can also be printed from the Info (Help) menu on the LCD.
ASCII information will be created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Net Bridge application. (Refer the Net Bridge documentation for more information.) To terminate the Communications Diagnostics Mode and return the printer to normal operations: 1. Turn the printer OFF. 2. Wait 5 seconds. 3. Turn the printer ON.
Figure 27a: QLn Series Configuration Label Example (QLn320 Shown) Identifies Printer as a QLn320 series Unit Serial Number Report appears only on units with wireless options installed. Units with no wireless options will print an empty line and resume. Application Number This unit has a 802.11b/g radio option installed. This section details the radio’s network settings.
Figure 27b: Configuration Label Example (continued) Peripherals installed: In this example the 802.11 option is installed. Flash and RAM Memory Installed Maximum Label Size Resident Human Readable fonts installed.
Figure 27c: Configuration Label Example (continued) Files Loaded in Printer Memory (will include Pre-scaled or Scalable Fonts).
Specifications Note • Printer specifications are subject to change without notice. Printing Specifications Parameter QLn320 QLn220 Print Width Up to 2.91 in. (74 mm) Up to 1.89 in. (48 mm) 4 in./second (101,6 mm/second) without peeler Same 2 in./second (50,8 mm/second) with peeler Same Printhead Burn Line to Tear Edge Distance 0.20 in. (5,08 mm) 0.17 in. (4,31 mm) Print Head Life, calculated 1 million inches of paper fed Same 203 dots/in.
Label Specifications Parameter QLn320 QLn220 Media Width 1.0 in. to 3.125 in. (38,1 to 78,4 mm) .63 in to 2.18 in. (16 mm to 55,37 mm) Max/Min Label Length 0.5 in. minimum to 32 in. maximum Same 0.56 in. (14,22 mm) 0.53 in. (13,46 mm) 0.0023 in to 0.0065 in (0.058 mm to 0.165 mm) 0.0023 in. to 0.0055 in. (0.058mm to 0.140 mm) 0.0055 in. (0.152 mm) maximum Same 2.6 in. (66,8 mm) O.D. 2.2 in. max (55,8 nn) O.D. 0.75 in. (19 mm) or 1.38 in (35,05 mm) minimum dia.
CPCL Font and Bar Code Specifications and Commands Standard Fonts 25 bit-mapped fonts; 1 scalable font (CG Trimvirate Bold Condensed*) *Contains UFST from Agfa Monotype Corporation Downloadable optional bit-mapped & scalable fonts via Net Bridge software.
ZPL Font and Bar Code Specifications and Commands Standard Fonts 15 bit-mapped fonts; 1 scalable font (CG Trimvirate Bold Condensed*) Downloadable optional bit-mapped & scalable fonts via Net Bridge software. Available Optional Fonts Zebra offers font kits covering multiple languages including Simplified and Traditional Chinese, Japanese, Korean, Hebrew/Arabic, and others.
Communications Ports RS-232C Pin# Signal Name Type Description 1 CTS input Clear To Send from host 2 TXD output Transmit Data 3 RXD input Receive Data 4 DSR input Data Set Ready: low to high transition turns printer on, high to low transition turns printer off (if enabled) 5 GND 6 DTR Ground output Data Terminal Ready: set high when printer is on.
USB Pin Pin # Signal Name Type Description 1 VBUS - USB Bus Power 2 USB - bi-directional I/O signals 3 USB + bi-directional I/O signals 4 USB_ID - Identifies A/B connector 5 Return Ground 1 5 Figure 29: USB Communications Port Physical, Environmental and Electrical Specifications Parameter Weight w/ battery,excluding media & wireless options. Temperature Relative Humidity QLn320 QLn220 1.60 lbs. (0.75 kg.) 1.35 lbs. (0.61 kg.
Figure 30: QLn320 Overall Dimensions 3.15 in. (76,9 mm) Depth 6.85 in. (173,7 mm) 4.65 in.
Figure 31: QLn220 Overall Dimensions 2.85 in. (72,4 mm) Depth 6.73 in. (170,9 mm) 3.5 in.
QLn Series Accessories Description Adjustable shoulder strap: Kit p/n P1031365-026 Hand Strap: Kit p/n P1031365-027 Protective soft case: Kit p/n P1031365-029 (QLn320); includes shoulder strap; TBD (QLn220) Extra battery packs: Kit p/n P1031365-025 Ethernet Cradle: p/n P1031365-033 (US line cord, see Sales for others) Quad Ethernet Cradle: TBD (US line cord, see Sales for others) SC2 Smart Single Battery Charger: TBD (US line cord, see Sales for others) AC Power Adapter: p/n P1031365-024 (US line cord, see
Appendix A Interface Cables RS232 Cables Part Number P1031365-053; DB-9 to 14-Pin Serial Part Number P1031365-052; 8-Pin DIN to 14-Pin Serial Cable (QL Adapter Cable) 64 QLn Series User Guide
USB Cable Part Number AT17010-1; USB A to USB Mini B Cable - GND - VBUS - D+ - D- - D- D+ - VBUS - NC - GND Part Number P1031365-055; 4 Position USB Mini to 4-Pin USB (w/ Strain Relief) More Interface Cables Contact the Factory or your Zebra Sales Representative for more information on interface cables to most major manufacturer’s data terminals. You may also vist the Zebra Web site at: www.zebra.
Appendix B Media Supplies To insure maximum printer life and consistent print quality and performance for your individual application, it is recommended that only media produced by Zebra be used. Advantages include: • Consistent quality and reliability of media products. • Large range of stocked and standard formats. • In-house custom format design service. • Large production capacity which services the needs of many large and small media consumers including major retail chains world wide.
Appendix D Product Support When calling with a specific problem regarding your printer, please have the following information on hand: • Model number/type (e.g. QLn320) • Unit serial number (refer to figure on opposite page) • Product Configuration Code (PCC) (refer to figure on following page)) In the Americas contact Regional Headquarters Technical Support Customer Service Dept. Zebra Technologies Corporation 475 Half Day Road, Suite 500 Lincolnshire, Illinois 60069 U.S.
QLn Series User Guide 68 QLn320 (Bottom View) QLn320 Made In China 中 7,4V 15A This product is covered by one or more Zebra US patents.
Appendix E Battery Disposal The EPA certified RBRC® Battery Recycling Seal on the Lithium-Ion (Li-Ion) battery supplied with your printer indicates Zebra Technologies Corporation is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service in the United States or Canada.
Appendix F Using zebra.com The following examples use the search functions on Zebra’s Web site for finding specific documents . Example1: Find the Mobile Printer WIreless Configuration Guide. Go to www.zebra.com/manuals. Select as a manual type “Networking Manual” then click on “Submit”. Select manual type Click on “SUBMIT” At the resulting screen, select Wireless Mobile as the networking type. Then select the desired language.
Example 2: Find the Net Bridge Download page: Go to www.zebra.com/software and access the screen below.
Appendix G Alert Messages The following alert messages will be displayed to inform the user of various fault conditions that may occur with the QLn Series printer.
Index A M Accessories Main Menu Screen 32 Manual Belt clip 40 Carrying Strap 42 list of 63 Shoulder Strap 41 using 40 CPCL Programming 39 Media, loading 24 peel-off mode 26 QLn Series 24 tear-off mode 25 Alert Messages 72 Alerts 32,72 Media, supplies 66 B O Battery, charging 16 Battery, disposal 69 Battery, installing 12 Battery life, tips for extending 43 Battery pack Operator Controls 27 Keypad 27 LCD Control Panel 27 P Printer Smart Battery, features 8 QLn220 Dimensions 62 QLn320 Dimension
Patent Numbers This product and/or its use m ay be covered by one or m ore of the follow ing U S patents and corresponding international patents w orldw ide D 275,286 6,261,009 5,113,445 5,399,846 5,726,630 D 347,021 6,261,013 5,140,144 5,408,081 5,768,991 D 389,178 6,267,521 5,132,709 5,410,139 5,790,162 D 430,199 6,270,072 B1 5,142,550 5,410,140 5,791,796 D 433,702 6,285,845 B1 5,149,950 5,412,198 5,806,993 D 549,768 6,292,595 5,157,687 5,415,482 5,813,343 3,964,673 6,296,032 5,168,148 5,418,812 5,816,71
Zebra Technologies Corporation 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 Phone: +1 847.634.6700 Toll Free: +1 800.423.0442 Fax: +1 847.913.
