User`s guide

Zebra Mobile Printers • Wireless Conﬁguration Guide • rev. H 27

NETWORK PRINTER TROUBLESHOOTING

If the printer does not behave as described in this section, please

take the following diagnostic steps:

1. Perform a 2 key reset on the printer. Refer opposite for an anno

tated sample of a status report.

2. Under the status report’s Program heading, the software should

have a label similar to HTLANxxx. If not, the LAN application is

not loaded on this printer and LAN operation is not supported.

Call Zebra tech support.

3. Under the RF LAN INFORMATION section, if you see: “Could not

get WLAN status” or “Could not get WLAN conﬁg” the internal

radio is not responding. If you repeat step 1 with the same result,

call Zebra tech support.

4. Under the RF LAN INFORMATION section, verify that the SSID and

IP address are set to the values you expect as described in the

Printer Setup section above. If not, repeat the printer setup. If the

information is still not correct, call Zebra tech support.

5. Verify that the printer is associating with the RF Access Point.

Bring the printer as close as you can to the RF Access Point you

are using and do a 2 key reset. Check that the value for the as

sociated parameter under RF LAN INFORMATION is YES. If not,

call Zebra tech support .

6. If you do not get a label when you try printing, verify that the

printer is on.

Unit is associated with

LAN : Yes/No

Radio Software Version

I.P Address

Unit Serial Number

Application: Network

Printers will have “HTLAN

“preﬁx.

SSID Address

I.P Address