Troubleshooting guide
980541-001 Rev. 1 12-06-04 P630i/P640i User Guide Part 1 Section 3-2
Unusual noises/unreported events
Color ribbon runs for longer than 2 or 3 seconds when
cover is closed (MEDIA light stays on)
• Color ribbon not in ribbon sensor. Section 2
• Both ribbon cores not fully engaged on arbors. Section 2
• Ribbon not secured to takeup core. Section 2
• No ribbon type or wrong ribbon type specified in Printer
Properties. Tech Note TN8
ALARM light stays ON after error condition is cleared
Note: There is a delay after closing the cover before the
ALARM light goes out.
• Main cover interlock switch may not have actuated when
cover closed. Tech Note TN1
• Alarm condition(s) not corrected.
Card has both front and back images printed on same
side
• Check selections made in Printing Preferences > Card
Setup. TN8
• Card failed to flip. Run Flip Test 3 to check flip action.
TN5
MEDIA light ON steady, but no obvious visual
problem
• Color ribbon not in ribbon sensor. Section 2
• Color ribbon supply and/or takeup cores not engaging
properly on arbors.
Section 2
• Cleaning cassette not engaging properly on the takeup
drive.
Section 2
• See Laminator spot check, page 3-3
Completely unexpected print results
• Color ribbon out, or nearly out. Replace ribbon. Section 2
• Main cover opened during a print job. Open and close
main cover, then press RIBBON to re-sync ribbon.
Reprint last job.
• Color ribbon panels out of sync, see previous action.
• Color ribbon not advancing consistently. Color ribbon
supply and/or takeup cores not engaging properly on
arbors.
Section 2
What the indicator lights tell you ...
= light flashing
READY MEDIA ALARM
Printer status
= light on
Serious error conditions, including: MAIN COVER OPEN, Laminator
too hot, card transport stalled, card not seated properly, mag encoding
verification error, head lift failure, ribbon jam, card jam (any location),
card missing (any location), no gap between laminator patches.
No cards in magazine, color ribbon out, cleaning tape out, laminator
cassette(s) out.
Printhead temperature error.
Laminator heaters in sleep mode (when not in use, the heaters
cool at 1
o
F per minute)
Laminator heating up, but not yet at operating temperature
Ready to print
Printer busy
ORANGE RED
Mag encoding write failure
YELLOWGREEN
Before calling for technician help, do the following:
• Check all cable connections, including power.
• Check that the power switch is ON.
• Unless you hear noises suggesting a card jam
condition, try power cycling: switch OFF, wait 15
seconds, then switch ON.
• Open the main cover, then look for obvious prob-
lems, such as a card where it shouldn’t be, me-
dia outages or misfeeds (color ribbon, laminate,
cleaning cassette).
• Check this section, referring if necessary to the
relevant Tech Note.