Troubleshooting guide

ManualsBrandsZebra ManualsComputer equipmentP640I

980541-001 Rev. 1 12-06-04 P630i/P640i User Guide Part 1 Section 3-1

Section 3

Printer Troubleshooting Guide

Additional help

For more information on specific printer functions (print sta-

tion, flip station, laminator, etc.) refer to the appropriate Tech

Note in the separate Tech Note Supplement to this Operator’s

Guide.

Contents of this Section

Unusual noises and unreported events page 3-2

Image adjustment page 3-4

Troubleshooting quality problems page 3-5

Most of the problems described in the following pages

are correctable by the user, but please note there is

the potential for unexpected results if the procedures

are not followed carefully. If in doubt, call for service

assistance.

Most problems can be prevented by careful handling

of the media (cards, color ribbon and laminate), see

Section 2, Media Handling.

There is almost no preventative maintenance to do. Dust

and debris should be vacuumed out every 12 months, or more

frequently in adverse environments.

Error messages

Most P640i error conditions are identified by the printer itself,

and are reported by the computer as error messages with

corrective actions. Error messages are not further described

in this section of the manual, which deals only with fault con-

ditions that are not reported automatically. On this page are

five examples of error messages:

Summary of content (6 pages)

PAGE 1
Section 3 Printer Troubleshooting Guide Additional help For more information on specific printer functions (print station, flip station, laminator, etc.) refer to the appropriate Tech Note in the separate Tech Note Supplement to this Operator’s Guide.
PAGE 2
Before calling for technician help, do the following: • Check all cable connections, including power. • Check that the power switch is ON. • Unless you hear noises suggesting a card jam condition, try power cycling: switch OFF, wait 15 seconds, then switch ON. • Open the main cover, then look for obvious problems, such as a card where it shouldn’t be, media outages or misfeeds (color ribbon, laminate, cleaning cassette). • Check this section, referring if necessary to the relevant Tech Note.
PAGE 3
Unusual noises/unreported events continued • Front (color side) of card printed with black. Open and close main cover, then press RIBBON to re-sync ribbon. • Inconsistent color, very faint printing. Printhead not pressing on ribbon. TN4 • Color ribbon torn, or jamming intermittently. Clear jam. Pull out more from supply roll and reattach to takeup roll. Section 2 YMC color panels stick to card • Printhead running too hot.
PAGE 4
Image Adjustment Start > Printers (or Printers and Faxes) > Right click Zebra P640i > Printing Preferences > Image Adjustment Brightness and Contrast controls on the image Adjustment screen have same effect on the printed image as do similar controls on typical office color printers. Click Reset to restore default conditions.
PAGE 5
Troubleshooting quality problems Troubleshooting quality problems continued Poor color registration • Minor mis-registration of Y, M and C color passes may be due to printhead angle adjust screw not in firm contact with printhead frame. TN4 • For gross mis-registration of Y, M and C suspect card not firmly against left hand pick edge of truck on one or more passes. Spring at left end of platen may be missing or bound up. TN2 • Check printed card for damage on corners or edges.
PAGE 6
Troubleshooting quality problems Troubleshooting quality problems continued continued Image not centered on card Random colored patterns on image • Properties > Device Settings > Printer Adjustment > Horizontal/Vertical Offset. • Ribbon wrinkling. Reduce takeup torque. Check printhead pressure. TN4 • Too much heat being applied to YMC panels. Try reducing gain,offset and preheat separately for each color in the driver Device Settings > Color Calibration, TN4-5.