User`s manual

76 P630i, P640i Card Printer User’s Manual 980541-003 Rev. A
Troubleshooting
System Related Issues
Image missing at top or bottom of card
• Ribbon folded over at edge. Slacken ribbon by pulling more out of supply roll, unfold
edge then press RIBBON button to re-sync.
• Bottom edge and/or right hand edge of image missing could be card layout
application sending wrong image size (should be 952 x 578 pixels). Select appropriate
image size (if available) in Preferences, or modify layout application.
Image loss at top of card
• Could be on either edge. Almost certainly due to ribbon fold-over, but could be a head
non-pivoting problem, or an image size problem.
Consistent image defects, card after card
• Debris on platen, or platen surface not flat. Clean platen, or replace if necessary.
Debris on platen
• Clean platen.
Random colored patterns on image
• Ribbon wrinkling. Reduce takeup torque. Check printhead pressure.
• Too much heat being applied to YMC panels. Try reducing gain, offset and preheat
separately for each color in the driver Device Settings > Color Calibration. Typically,
the set of values should be the same for each color.
• Printhead running too hot. Can happen after head replacement if head resistance
incorrectly entered through printer driver.
Random colored lines
• Probably resulting from excessive takeup torque.
Scratches/dings on long edges of card
• Look for a narrow band of abrasion up to about 0.1" (2.5 mm) in from either or both
of the long edges.
• Card hopper base set too low.
System Related Issues
• Printer self-test takes more than a few minutes to complete
• READY indicator LED is not lit on the panel
Invalid IP address