User`s manual

72 P630i, P640i Card Printer User’s Manual 980541-003 Rev. A
Troubleshooting
Unusual Noises/Unreported Events
• Color ribbon torn, or jamming intermittently. Clear jam. Pull out more from supply
roll and reattach to takeup roll.
YMC color panels stick to card
• Printhead running too hot. Can happen after head replacement if head resistance
incorrectly entered through printer driver. Contact Zebra Customer Service.
• Color gain and offset too high. Contact Zebra Customer Service.
• Check ribbon takeup and supply torques. Contact Zebra Customer Service.
K (Black) panel sticks to card
• Printhead running too hot. Can happen after head replacement if head resistance
incorrectly entered through printer driver. Contact Zebra Customer Service.
• Black panel density and/or preheat set too high. Contact Zebra Customer Service.
• Check ribbon takeup and supply torques. Contact Zebra Customer Service.
• Color image printing with K (black) panel. Check selections made in Printing
Preferences
Loud rattling/screeching from card transport
• Card has fallen onto truck drive belt, and is jammed at some point. Open cover,
remove all cards from hopper. Remove jammed card if accessible. Look for card in
the transport bed. Using card transport knob, hand-crank truck to push card into one
of two areas for easy removal - under hopper, or under flip station (lift carrier for
access, then push it down again).
Rattling noise every 10 cards
• Cleaning cassette not firmly engaged.
• Cleaning cassette broken or cassette halves separated.
• Cleaning cassette cannot rotate upward to disengage from the cleaning roller. Pivot
arm screw too tight or too loose?.
Unusual events
In any of the following cases, and all other unusual events, try power cycling first, then
investigate specific issues:
• Printhead descends before card arrives. Contact Zebra Customer Service.
• Printhead stays down after card has gone away. Contact Zebra Customer Service.
• Laminate cutter fails to operate
• Unusual media light indications.