User`s manual

Troubleshooting
Unusual Noises/Unreported Events
980541-003 Rev. A P630i, P640i Card Printer User’s Manual 71
Unusual Noises/Unreported Events
Color ribbon runs for longer than 2 or 3 seconds when cover is closed (MEDIA light
stays on)
• Color ribbon not in ribbon sensor.
• Both ribbon cores not fully engaged on spindles.
• Ribbon not secured to takeup core.
• No ribbon type or wrong ribbon type specified in Printer Properties. Reference
Printing Preferences in Chapter 4, Settings and Adjustments.
ALARM light stays ON after error condition is cleared
Note • There is a delay after closing the cover before the ALARM light goes out.
• Some alarms require recycling power in order to clear
• Main cover interlock switch may not have actuated when cover closed.
• Alarm condition not corrected.
Card has both front and back images printed on same side
• Check selections made in Printing Preferences > Card Setup in Chapter 4, Settings
and Adjustments.
• Card failed to flip. Run Flip Test to check flip action. Reference Chapter 4, Settings
and Adjustments
MEDIA light ON steady, but no obvious visual problem
• Color ribbon not in ribbon sensor.
• Color ribbon supply and/or takeup cores not engaging properly on spindles.
• Cleaning cassette not engaging properly on the takeup drive.
Completely unexpected print results
• Color ribbon out, or nearly out. Replace ribbon.
• Main cover opened during a print job. Open and close main cover, then press
RIBBON to re-sync ribbon. Reprint last job.
• Color ribbon panels out of sync, see previous action.
• Color ribbon not advancing consistently. Color ribbon supply and/or takeup cores not
engaging properly on spindles.
• Front (color side) of card printed with black. Open and close main cover, then press
RIBBON to re-sync ribbon.
• Inconsistent color, very faint printing. Printhead not pressing on ribbon. Contact
Zebra Customer Service.